IT Operations Specialist

1 week ago

Calgary, Canada Field Law Full time

Location:

- Calgary,Calgary
- Closing Date:

- Practice Area:
Our Calgary office has an opening for an IT Operations Specialist level III to join our team.

Reporting directly to the Manager, IT Operations, the IT Operations Specialist plays a critical role in maintaining the highest level of IT service quality, reliability, and security, while driving business outcomes through strategic IT solutions.

Field Law is committed to upholding our core values of Collegiality, Integrity, and Professional Excellence, which serve as the foundation of our dedication to creating a high-quality, collaborative, and respectful environment for everyone.

**Duties + Responsibilities**:

- Process Improvement - Enhancing efficiency, scalability, and alignment with organizational goals through the design, refinement, and optimization of complex workflows.
- Developing and enforcing robust security strategies that align with firm policies, ensuring compliance with standards, addressing emerging threats, and safeguarding data integrity through proactive monitoring and recovery systems
- Bridges technical expertise with business goals, fosters team collaboration, and provides strategic customer support to drive impactful outcomes.
- Ensure high-quality, reliable systems and services through proactive problem-solving, continuous monitoring, and systematic updates, driving operational stability, enhanced performance, and improved customer satisfaction.
- Bridges technical expertise with business goals, fosters team collaboration, and provides strategic customer support to drive impactful outcomes
- Demonstrating exceptional ability to identify, analyze, and resolve high-complexity problems with mínimal oversight
- Fostering a professional and positive environment by building cooperation, motivation, and confidence within the team, while effectively engaging with stakeholders to meet business needs
- Other tasks as assigned.

**Qualifications + Skills**:

- Advanced degree or extensive experience in IT, Computer Science, or a related field.
- Extensive knowledge of IT infrastructure, networking, M365, and automation tools.
- Proficiency in networking fundamentals, M365 capabilities, Intune management, and identity access management (Entra ID).
- 8+ years in IT operations, systems administration, or a senior IT role.
- Tools: Azure Automation for process automation and orchestration, Fortigate for next-generation firewall protection, Splunk for advanced security monitoring and incident management, SD-WAN technologies for network optimization, advanced disaster recovery systems (e.g., Veeam, Acronis).
- Proven track record of delivering strategic IT solutions and process improvements
- expertise in the mentioned tools and technologies, including advanced network optimization, security monitoring, and automation
- exceptional communication and leadership skills
- deep knowledge of ITIL processes, including service management, incident management, and continuous improvement.

**Working Conditions**:

- Normal weekday office hours.
- Hybrid working environment (4 days minimum in the office), with on-call duties one week out of every six.
- Ability to work in a fast-paced and dynamic work environment.

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