Customer Operations Specialist

Customer and Business Operations Specialist Join Us as Our Customer Operations Specialist Remote We're looking for a Customer Operations Specialist to join our team at Modus Create. In this role, you'll drive operational excellence by managing data, processes, and systems that power our customer organization. You'll collaborate closely with senior leadership to ensure that our teams are efficient, informed, and aligned. About You Experience: Senior Key Responsibilities Staffing and resource allocation across customer teams to ensure optimal utilization. Manage and govern CRM systems, ensuring data accuracy, completeness, and effective change management. Conduct regular data analysis, monitoring, and reporting to deliver actionable insights into sales and operational performance. Oversee process management and policy documentation, ensuring consistency and compliance across the organization. Help drive employee experience and engagement by developing and executing communication strategies across internal channels. Build and nurture a strong sense of community by proactively connecting with current and past employees, activating alumni networks, and creating programs that foster belonging and advocacy. Develop, own, and execute the roadmap for employee communications, community engagement, and culture‑building initiatives. Maintain and organize Confluence and Jira spaces for documentation, tracking, and visibility. Continuously document and improve workflows to drive efficiency and scalability. Act as the "time cop" and data steward—ensuring data integrity, accurate reporting, and adherence to operational processes. Qualifications 6+ years of experience in operations, business analysis, or program management (preferably within a customer‑facing or sales organization). Proven ability to manage and optimize CRM systems (e.g., HubSpot, Salesforce, etc.). Strong analytical skills and experience turning data into insights and action. Excellent written and verbal communication skills. Strong interpersonal skills and the ability to work collaboratively with diverse stakeholders, including VP and executive‑level leaders. Highly organized, detail‑oriented, and able to manage multiple priorities. Self‑starter with the ability to work independently with minimal supervision. Team Collaboration Overlap with at least 6 hours US EDT hours daily is expected. Reliable high‑speed internet is a must Excellent/Advanced English communication skills is a must. Team Culture Giving back: Be an active participant through opportunities such as blog posts, open source contributions, and event speaking. Travel & connections: Meet fantastic people during our remote meet‑ups It's all about collaboration and fun Global environment and diversity at its best. Teaching and learning: Work in active teams on internal and external projects, staying up‑to‑date with the latest technologies. Being a self‑starter: Autonomy and proactivity are the key to succeed at Modus. Client interaction: Represent Modus and our values while connecting directly with our clients, some of the world's biggest brands. Growth: Enjoy comprehensive learning benefits, with access to over 12,000 courses. Your growth is our priority About Us Founded in 2011, Modus is a global, fully remote team of world‑class technologists who thrive in a collaborative, innovative environment. We were fully remote before it was cool We support organizations on their digital transformation journey through strategic consulting and full lifecycle product development, partnering with industry leaders including Atlassian, GitHub and AWS. Recognized as one of the Inc. 5000 Fastest Growing Private Companies for nine years and a top remote work company by FlexJobs, we have helped some of the world's largest brands deliver powerful digital experiences. We combine boutique expertise with enterprise‑scale capabilities, helping organizations drive customer engagement, enhance retention, and maximize long‑term value. As an award‑winning Atlassian partner, we enable businesses to build customer‑centric products that foster lasting relationships and adoption. Perks of Working with Us Remote work with flexible working hours Modus Global Office Programme: for when you want to get out of your home, we offer on‑demand access to private offices, meeting rooms, coworking spaces and business lounges in locations in over 120 countries. Employee Referral Program Client Referral Program Travel according to client or team needs The chance to work side‑by‑side with thought leaders in emerging tech Access to more than 12,000 courses with a licensed Coursera account. Possibility to obtain paid certification/courses if they align with company goals and are relevant to the employee's role. Why Modus Create 100% remote since day one Named a top company for remote work by FlexJobs and Inc. Trusted by leading brands across the globe Culture of autonomy, mastery, inclusion and continuous learning By joining our team, you'll be part of a high‑performing group that leverages each other's strengths and celebrates every success together. Apply now and show us you have what it takes to drive impactful Atlassian products & strategies with Modus Create Location: Calgary, Alberta, Canada. Salary: CA$80,000.00 – CA$85,000.00. Referrals increase your chances of interviewing at Modus Create by 2×. #J-18808-Ljbffr