Senior ServiceNow Technical Consultant

3 months ago

Ottawa, Canada ipss inc. Full time
strong>, an Ottawa-based leading-edge Information Technology (IT) Cyber Solutions Company that prides itself on its ability to interpret a client’s vision and materialize it into fully functional and multifaceted solutions, is in need of a ServiceNow Technical Consultant to join one of our key delivery teams. p>

Do you have an extraordinary interest in ServiceNow and a system integrator company? Are you looking to join a rapidly growing team of IT professionals with a well demonstrated track record of success?

If you answered yes to these questions and are an enthusiastic ServiceNow Administrator, then iPSS inc., who has formed a strategic partnership with ServiceNow, may have the ideal role for you.

Role:

As a Senior ServiceNow Technical Consultant you will be responsible for contributing towards the success of implementing, enhancing, and maintaining the ServiceNow application suite for iPSS customers. Our vision of the ideal candidate is someone who has 5+ years of demonstrated ServiceNow development / implementation experience, along with a passion for leading and collaborating with internal and external teams to create exceptional user experiences.

  1. Facilitate and support the roll-out of new application and enhancements in ServiceNow.
  2. Advise functional and admin teams on design, development and overall ServiceNow best practices.
  3. Analyse business requirements and understand rationale for changes to existing functionality as well as new functionality.
  4. Complete development, configuration and workflow administration to support business processes in the platform.
  5. Provide day to day operational support and maintenance of production ServiceNow Instances.
  6. Answer technical and application configuration questions.
  7. Ability to work on multiple projects in a variety of capacities.

Ideally you have:

  1. A Post-Secondary Degree or Diploma in Computer Science or equivalent experience.
  2. ServiceNow certified administrator (CSA).
  3. 5+ years of experience implementing, configuring, maintaining ServiceNow.
  4. Certified Implementation Specialist and Certified Application Developer are a plus.
  5. ServiceNow CIS-SIR or willingness to obtain.
  6. Exposure to ServiceNow Implementation Methodology, NowCreate and development best practices.
  7. Proven functional skills working on a variety of full lifecycle ServiceNow projects.
  8. Knowledge of software development methodologies (Waterfall, Agile).
  9. Working experience with ITSM processes and tools.
  10. Experience integrating third-party software and APIs using REST and SOAP.
  11. Experience with relational databases and MS Excel.
  12. Bilingualism is a strong asset.

The attitude we are looking for:

  1. Strong analytical and overall technical skills.
  2. Excellent communication skills and a strong personal commitment to quality service.
  3. Embraces the unknown as a learning opportunity and always finds a way to push a project forward, even with a lack of information.
  4. Feels a personal responsibility to take ownership over a project and overcome any deterrents that may stand in the way.
  5. Comfortable in front of a technical or managerial audience.
  6. Ability to work remotely and with remote resources as needed.

Conditions of Employment:

  1. Canadian Federal Government Secret Security Clearance (at minimum Secret Clearance or the ability to obtain).

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