Client Contract and Services Executive

2 weeks ago

Mississauga, Canada Acosta Sales & Marketing Full time
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DESCRIPTION

The Client Service Manager will be responsible for all aspects of day-to-day client management and operations while growing the client relationship and driving sales. Focusing on:

  • Revenue Growth
  • Margin delivery
  • Client satisfaction and retention
  • Quality execution of programs
  • Expanding services/solutions utilized by the client
  • Delivery of program-specific training to District Managers and National Field Execution team
  • Development of field tools to collect meaningful field information for our clients
  • Analysis of the impact of programs

RESPONSIBILITIES

Essential Functions of this Position (list in order of most important to least important):

  1. Drive revenue growth with existing clients and secure new opportunities – focus on increasing sales and growing margin by maximizing all revenue opportunities.
  2. Respond to and resolve issues in a timely way, balancing customer satisfaction, quality, and relevance.
  3. Outline data reporting requirements, analyze business results, report on key insights.
  4. Partner with the Mosaic field and internal operations leaders to develop the client strategic plan and communicate as necessary to accomplish client objectives.
  5. Manage program communication to the field management team and merchandisers.
  6. Monitor and communicate to stakeholders any new product introductions, merchandising changes, training initiatives, and special event needs from the client to the field team.

QUALIFICATIONS

Experience Requirement:

  1. Five or more years of account management or operation/management experience in a retail merchandising environment OR any similar combination of education & experience.
  2. Excellent relationship-building skills; proven success in relationship building and management.
  3. Interact with all key client contacts to understand expectations, upcoming initiatives/product launches, and in-store execution needs.
  4. Experience developing, tracking, and monitoring cross-functional processes (Requiring proficiency in Excel).
  5. Experience in anticipating client needs and developing solutions.
  6. Experience in executing resets within multiple channels is ideal (drug, mass, or grocery).
  7. Ability to produce quality field execution.
  8. Ability to regularly connect with our clients and participate in quarterly business reviews and business planning meetings, as applicable.
  9. Ability to manage client expectations and help to make all plans operational at the store level.
  10. Proficiency in Excel required.
  11. Assertive, creative team player.
    • People Minded – Must show dignity and respect to all people
    • Integrity – Must exemplify the highest degree of ethical behavior
    • Results Oriented – Must show passion, pride, and commitment to succeed
    • Trust – Must be honest, sincere, and confident
    • Teamwork – Must build trusting relationships
    • Innovation – Must progress through a combination of creativity, common sense, and vision
    • Balance – Must maintain an optimistic attitude and keep perspective on what is important in life

    ABOUT US

    Acosta and Mosaic are the sales and marketing powerhouses behind the most recognized and proven brands with top retailers in the United States and Canada. We offer flexible services that maximize efficiency. Acosta has the talent and technology to build data-, reach- and relationship-driven strategies to execute those strategies, and the tools to monitor, track, and optimize metrics-based results for customers and retailers.

    Acosta and its subsidiaries are Equal Opportunity Employers

    We are committed to providing accommodations for persons with disabilities. em>

    Acosta, and its subsidiaries, are Equal Opportunity Employers

    Job Category: Marketing

    Position Type: Full time

    Business Unit: Marketing

    Salary Range: $72,000.

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