ECommerce Fulfillment Associate

2 months ago

Old Toronto, Canada StickerYou, Inc. Full time

StickerYou is a global e-commerce leader in custom-printed, die-cut products that empower businesses and consumers to create professional-grade materials for marketing, packaging, décor and personal expression. Founded in 2008, StickerYou is an influential e-commerce trendsetter, using proprietary die-cut technology to create customized stickers, decals, iron-ons, badges, patches, labels, magnets and more in orders of one - to hundreds of thousands.

Fueled by a creative and passionate team, StickerYou is dedicated to growing the most engaged and talented people in Toronto, Canada.

The Role

Shipping & Fulfillment Associates are responsible for ensuring that all products are checked for quality, counted for accuracy and moved to the Shipping Department for timely delivery. The pace of our operations and the nature of our orders make this a job that will be good for someone with attention to detail and the multitasking skills to work quickly without losing focus. You will be trained on both the fulfillment and shipping aspects of our operation and work shifts in one or both departments over the course of any given week. You will play an important role that impacts productivity and efficiency in the workplace, promoting open communication across teams on the production floor.

What you’ll be doing
  1. Counting all products or barcode tags ensures the quantity count of each order.
  2. Performing quality control checks on all orders received, checking for print quality, artwork issues, and damages, and conducting sample peel tests.
  3. Pending Rack Management
    • Check-in/log incomplete items in the Pending Spreadsheet.
    • Audit and Manage Pending Rack Spreadsheet and Rack.
    • Investigate missing, incorrect, and/or incomplete orders.
  4. Retrieving orders and securely moving them across production and into fulfillment.
  5. Assembling materials needed for preparing orders.
  6. Preparing orders for shipment, ensuring all orders are complete, on time, meet high standards of quality, and comply with shipping standards for varying sizes, quantities, and couriers.
  7. Documenting shipping and receiving transactions according to company practices.
  8. Using internal software and tools to answer inquiries, keep up to date, and notify the team on relevant matters.
  9. Communicating any issues, questions, or concerns clearly and promptly to supervisors/managers.
Requirements:
  • High proficiency in G-Suite and Office - specifically: Google Sheets, Excel, Google Docs, Word, and Gmail.
  • Strong mathematical and technical skills.
  • Experience working with US customs/clearance.
  • Familiarity with Canada Post / USPS / UPS / DHL / FedEx.
  • High standards of quality and high attention to detail.
  • Ability to work in a fast-paced environment.
  • Able to lift up to 50 lbs and stand for the duration of an 8 to 10-hour shift.
  • Authorized to live and work in Canada.
Your Key Attributes

High Standards: You are organized and self-motivated. You ensure high standards of quality and efficiency, adhering to standard operating procedures, quality test methods, and quality assurance processes.

Problem Solving: You have the ability to view problems from a holistic perspective and focus on finding sustainable and efficient solutions, thinking through possible implications and results.

Aptitude for learning: You are a quick learner who takes every opportunity to find new and better ways to do things. You are eager to continuously expand your knowledge on print production operations.

Team Player: Your team can rely on your leadership by leading by example. You communicate openly, timely and in a clear manner. Any issues are dealt with diplomacy.

Are Safety Focused: You maintain safe working conditions with regards to equipment, chemicals, materials used and environment, and are prepared to safely perform manual labor.

Reasons to work at StickerYou:
  • A high-growth hybrid print/technology company.
  • Fast-changing environment with ample learning and growth opportunities.
  • Experience with cutting edge e-commerce and customization technology.
  • Company-wide positive energy and fun work atmosphere.
  • Open communication with the leadership team.
  • Support growth and help expand a global Canadian brand.
  • Strong corporate vision to make small companies “Better.”
Diversity and Inclusion

StickerYou is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. If you require accommodation for the recruitment or interview process, please let us know and we will work with you to meet your needs.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

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