Direct Fulfillment Analyst

3 days ago


Toronto, Canada The Home Depot Canada Full time

**Position Purpose**

The Direct Fulfillment Supply Chain function plays a leading role in ecommerce capabilities at The Home Depot. With the outstanding growth as an organization, Home Depot is positioned to become a leader in the Home Delivery business. As such, it is a function that will be in a mode of exciting and significant change over the next few years.

Direct Fulfillment Analysts will work closely with final mile service providers to ensure fastest delivery possible of ecommerce shipments across Canada. To that end this analyst role has a strong operator component to be able to hold service providers accountable for performance and troubleshoot delivery issues. They will also use sound analytical and continuous improvement methodologies to understand metrics and help enable change. They will support implementations, transitions and conversions as our delivery network expands through DFC’s, MDO’s and drop ship vendors. They will help to drive a customer delivery experience that is top notch within Canada

**Responsibilities**
- Liaise regularly with core courier service providers delivering final mile shipments to customers’ homes and business
- Liaise regularly with stores impacted by BOSS orders that ecomm carriers deliver to stores
- Regular communication with key internal business stakeholders to generate solution ideas and provide status updates and reporting
- Identify savings opportunities within the DF network
- Use analytical methods to review current and future state performance and costs
- Facilitate discussions with key business stakeholders to generate solution ideas and provide status updates and reporting
- Develop and manage action plans associated with improvement initiatives
- Collection of data to support analyses, either systemically or by observational methods
- Prepare and present project details/updates when necessary
- Other duties as required.

**Experience / Knowledge Required**:

- Must fulfill minimum time-in-position (1 year) and performance management code requirements (M+)
- 2-4 years of experience in Supply Chain operations
- Passionate about customer delivery experience
- Able to multi-task and remain calm under pressure
- Experience with Distribution, Transportation or a Home Delivery related field a definite asset
- Proficient in: Microsoft Office Suite including Access, Excel, PowerPoint, Word and SAP. Tableau knowledge would be a bonus
- Clarifies and resolves complex business issues by breaking them down into meaningful components to determine root cause and redesigning internal and external business processes when required
- Strong analytical skills with the ability to extrapolate pertinent information from various sources (reports and spreadsheets) and analyze data for recommendations
- Maturity in a changing environment and ability to go above & beyond a defined role
- Strong relationship builder and has the ability to communicate effectively across different levels of the organization and external stakeholders



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