Infrastructure Analyst

1 month ago


Calgary, Canada Cynet Systems Full time

Job Description:

  1. Accountable for monitoring, troubleshooting, client support, configuration, and operations of IT infrastructure.
  2. If candidates are enthusiastic about providing superior levels of customer service, working on a close-knit team, and troubleshooting issues.

Expertise:

  1. Monitor and support IT infrastructure components related to networks, virtualization, cloud, servers, storage, and backups.
  2. Evaluate and triage IT infrastructure events.
  3. Perform - and document - complex troubleshooting of IT infrastructure events.
  4. Monitor planned IT infrastructure changes.
  5. Coordinate incident resolution within IT infrastructure operations.
  6. Coordinate IT infrastructure troubleshooting with specialist teams.
  7. Issue escalations via established processes.
  8. Produce priority event reports.
  9. Tools knowledge - Experience in using monitoring tools like Datadog, SCOM and ITSM tool like ServiceNow will be an added advantage.
  10. Troubleshooting experience - Ability to utilize Standard Operating Procedures and KB articles for 1st level troubleshooting and follow escalation procedures for any additional technical support.

Must Haves:

  1. Post-secondary education in Networking, Telecommunications, Information Technology or Computer Science.
  2. Microsoft, Cisco, or Juniper Certifications (MCSE, Azure, CCNA, JNCIA, etc.).
  3. Candidate should have good knowledge of Network & Server Operations at a minimum.
  4. Alignment to organizational values.
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