Client Service Associate

4 weeks ago

London, Canada VON Canada (Ontario) Full time

Requisition Details:

Employment Status: Temporary, Full-time (1.0 FTE)

Program Name: Visiting Nursing/Shift Nursing
Number of Hours Bi-Weekly: 75
Work Schedule: Days, Evenings, Weekends
Anticipated End Date: October 2025
On Call: No

Looking for a career in health care that provides you with an opportunity to make a difference in your community?

If you are tech-savvy, customer service-oriented, and enjoy problem-solving in a fast-paced environment, we have a career in planning and scheduling for you. Join our Client Service Team today

About us:

VON provides home and community care to more than 10,000 people every day in Ontario and Nova Scotia. As a registered charity and not-for-profit, our organization is all about the difference we can make in people’s lives. Working at VON is more than just a job, it is a career that impacts how Canadians live.

What we offer you:

  • Competitive salaries with evening and weekend shift premiums
  • 3 weeks paid vacation for full-time employees (prorated for part-time employees)
  • Tiered Benefits (health, dental, LTD) & an Employee Assistance Program for eligible employees
  • Defined Benefit Pension Plan with company contribution for eligible employees
  • Comprehensive orientation program
  • Opportunities for skill development, eLearning, and career advancement
  • Experience with new health care technology such as CellTrak and Procura
  • Be part of a health care team that provides support to people in your community and frontline workers

Our Client Service Team operates 365 days per year and is provided with consistent schedules which have day shifts and an evening and weekend rotation.

What you’ll do:

  • Assign client visits to nurses and home support workers using knowledge of local geography, client needs, and continuity of care while following collective agreement guidelines and established planning procedures
  • Daily activities include receiving and processing client referrals and updates, responding to phone inquiries from clients, doctors, service providers, and other agencies, advanced scheduling, daily scheduling changes (i.e., sick calls, client cancellations, new client admissions), and other administrative duties
  • Work closely with team members and management to ensure daily staffing levels are sufficient, and the delivery of quality client care and service are met, as well as forecasting weekly staffing needs
  • Support clients, nurses, and home support workers to ensure delivery of quality care
  • Work in a fast-paced environment with rapidly changing priorities while meeting daily and weekly scheduling deadlines
  • Ensure that confidential information relating to clients, work colleagues, suppliers, and VON’s operations are properly protected and not disclosed to third parties
  • Other duties/tasks as assigned by manager

What you need:

  • University/College education preferred, High School Diploma required
  • Office Administration Certificate, Medical Terminology Certificate, or equivalent experience is an asset
  • Proficiency with MS Office programs, Outlook, faxing software, and database management
  • Experience in a logistics or scheduling environment and experience with scheduling software such as Procura is an asset
  • Experience in a health care environment is an asset
  • Previous customer service experience in a contact center environment is considered an asset
  • Experience in a unionized environment is considered an asset
  • A current and original copy of a satisfactory Criminal Records Check is required upon the start of your employment
  • The use of Personal Protective Equipment (PPE) may be required

Working conditions and physical demands: This role requires a detail-oriented approach in a dynamic environment, with physical activity including lifting, carrying (using proper techniques), bending, reaching, kneeling, and other movements that emphasize good body mechanics. Individuals in the role are required to walk, sit, stand, and climb stairs throughout the day, with some tasks requiring fine hand movements.

#J-18808-Ljbffr

  • Client Service Associate

    3 months ago

    London, Canada Assante Wealth Management Full time

    **Position: Client Service Associate** Company: Assante Wealth Management Location: London, Ontario Do you want to make a difference in the lives of others? We are looking for a **Client Service Associate** who is dynamic, collaborative and passionate about client service, team operations and growing the business together. Assante Wealth Management is a...

  • Client Service Associate

    24 hours ago

    London, Ontario, Canada MD Financial Management Full time

    About the Role:We are seeking a highly organized and detail-oriented Client Service Associate to join our team at MD Financial Management. As a Client Service Associate, you will play a critical role in providing administrative and operational support to our Financial Consultants and Portfolio Managers.Key Responsibilities:Provide exceptional service and...

  • Client Service Associate

    2 days ago

    London, Ontario, Canada MD Financial Management Full time

    About the Role:We are seeking a highly organized and detail-oriented Client Service Associate to join our team at MD Financial Management. As a Client Service Associate, you will play a critical role in providing administrative and operational support to our Financial Consultants and Portfolio Managers.Key Responsibilities:Provide exceptional service and...

  • Financial Client Service Associate

    3 months ago

    London, Canada Assante Wealth Management - The Andrews Group Full time

    **Position**: Financial Client Service Associate **Type of Work**: On-site, full-time, permanent **Location**: London, ON **About The Andrews Group** We are a collaborative wealth advisory business that offers “family office” services and superior level of client service. The Andrews Group’s goal is to have a significant, positive impact beyond just...

  • Client Service Associate

    3 months ago

    London, Canada Canada Life Assurance Company Full time

    **Job Description**: **What you will do** - Maintains exceptional brand experience and places customer at the centre of all we do, striving for service excellence. - Customized reporting capabilities; differentiating and anticipating the needs of clients. - Strong technical understanding and knowledge of internal and end-client administration...

  • Pia Client Service Associate

    3 months ago

    London, Canada TD Bank Full time

    **PIA Client Service Associate**: - 415504BR **Job Category - Primary** - Wealth Management **Work Location** - City Centre Tower B - 380 Wellington Street **Employment Type** - Regular **City** - London **Time Type** - Full Time **Province/State** - Ontario **Hours** - 37.5 **Workplace Model** - Onsite **Pay Details** **Department Overview** TD...

  • Pia Client Service Associate

    3 months ago

    London, Canada TD Bank Full time

    **PIA Client Service Associate**: - 430708BR **Job Category - Primary** - Wealth Management **Work Location** - City Centre Tower B - 380 Wellington Street **Employment Type** - Regular **City** - London **Time Type** - Full Time **Province/State** - Ontario **Hours** - 37.5 **Workplace Model** - Hybrid **Pay Details** **Department Overview** TD...

  • Client Relationship Associate

    4 weeks ago

    London, Ontario, Canada National Bank Full time

    Wealth Management Associate Role at National BankAs a **Wealth Management Associate** at National Bank, you will play a pivotal role in supporting our investment advisors to deliver **top-notch service** to our esteemed clientele. Your responsibilities will include assisting in the management of client portfolios and ensuring that their financial needs are...

  • Pia Client Service Associate

    3 months ago

    London, Canada TD Bank Full time

    **Work Location**: London, Ontario, Canada **Hours**: 37.5 **Line of Business**: TD Wealth **Pay Details**: **Department Overview**: **TD Private Wealth Management takes a sophisticated and holistic goals discovery approach to wealth planning and protection to provide highly personalized advice, solutions and service to clients.** **TD Private Investment...

  • Associate Manager, Client Service Centre

    3 months ago

    London, Canada Canada Life Assurance Company Full time

    **Job Description**: We are looking for an **Associate Manager, Client Service Centre** ***in our Customer Service and Operations. As a member of the Client Service leadership team, you will be responsible for providing leadership to the CSC team and supporting the development and execution of the Client Service Operations strategy to achieve business...

  • Client Delivery Associate

    5 days ago

    London, Ontario, Canada BMO Full time

    Job SummaryWe are seeking a highly skilled Client Delivery Associate to join our team at BMO. As a key member of our Commercial Sales & Service team, you will be responsible for providing exceptional operational service support to grow our market share and maximize profitability of client relationships.Key ResponsibilitiesClient Service: Provide prompt and...

  • Client Delivery Associate

    7 days ago

    London, Ontario, Canada BMO Full time

    Job SummaryWe are seeking a highly skilled Client Delivery Associate to join our team at BMO. As a key member of our Commercial Sales & Service team, you will be responsible for providing exceptional operational service support to grow our market share and maximize profitability of client relationships.Key ResponsibilitiesClient Service: Provide prompt and...

  • Client Service Associate

    3 months ago

    London, Canada BMO Financial Group Full time

    255 Queens Ave, Suite 1900 London Ontario,N6A 5R8 Supports one or more Investment Advisors (IAs) and IA Team and staff, and branch operations with day-to-day administration and provides exceptional client service to support achievement of business objectives. - Books meetings with new prospects and prepares introductory package for the prospect/referral. -...

  • Client Service Associate

    3 months ago

    London, Canada BMO Financial Group Full time

    255 Queens Ave, Suite 1900 London Ontario,N6A 5R8 Supports one or more Investment Advisors (IAs) and IA Team and staff, and branch operations with day-to-day administration and provides exceptional client service to support achievement of business objectives. - Books meetings with new prospects and prepares introductory package for the prospect/referral. -...

  • Client Service Associate

    3 months ago

    London, Canada BMO Financial Group Full time

    255 Queens Ave, Suite 1900 London Ontario,N6A 5R8 Supports one or more Investment Advisors (IAs) and IA Team and staff, and branch operations with day-to-day administration and provides exceptional client service to support achievement of business objectives. - Books meetings with new prospects and prepares introductory package for the prospect/referral. -...

  • Client Service Specialist

    5 days ago

    London, Ontario, Canada BMO Full time

    Job SummaryWe are seeking a highly skilled Client Delivery Associate to join our team at BMO. As a key member of our Commercial Sales & Service team, you will be responsible for providing exceptional operational service support to grow our market share and maximize profitability of client relationships.Key ResponsibilitiesClient Problem Resolution: Ensure...

  • Client Service Specialist

    7 days ago

    London, Ontario, Canada BMO Full time

    Job SummaryWe are seeking a highly skilled Client Delivery Associate to join our team at BMO. As a key member of our Commercial Sales & Service team, you will be responsible for providing exceptional operational service support to grow our market share and maximize profitability of client relationships.Key ResponsibilitiesClient Problem Resolution: Ensure...

  • Associate Account Executive

    6 days ago

    London, Ontario, Canada Aon Full time

    Job SummaryAon is seeking a highly skilled and experienced Associate Account Executive to join our team. As a key member of our client sales and service business group, you will play a critical role in delivering innovative and effective solutions to our clients.About the RoleUnder the direction of the Account Executive, you will be responsible for servicing...

  • Associate Account Executive

    5 days ago

    London, Ontario, Canada Aon Full time

    Job SummaryAon is seeking a highly skilled and experienced Associate Account Executive to join our team. As a key member of our client sales and service business group, you will play a critical role in delivering innovative and effective solutions to our clients.About the RoleUnder the direction of the Account Executive, you will be responsible for servicing...

  • Client Delivery Associate

    2 weeks ago

    London, Canada BMO Financial Group Full time

    270 Dundas Street London Ontario,N6A 1H3 Provides exceptional, daily operational service support to grow the Bank’s market share and maximize profitability of client relationships. Ensures client problem resolution is prompt and effective, and that enhancement opportunities are identified and closed or referred during client service interactions....