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Area Manager, Market Management
2 months ago
About Us
We are an established Canadian facility maintenance company providing a variety of services to large retail and commercial businesses nationally.
We offer a competitive compensation & benefits plan including health, dental and vision, and a pension plan after 1 year.
Job Summary
This role is responsible for leading, managing, coordinating, and implementing Janitorial Services at all store or site locations within the designated area or territory, across multiple customer banners.
The key focus areas of this role are in managing:
- Customer Experience & Retention
- Performance of our Partners & Cleaners
- Overall Store Operations (Including store budgets, profitability & KPI’s)
- Quality Standards & Audits
- Training
- Cost Management
- Increasing Revenue & Profits per Store and Customer Banners
- United & Customer Processes, Policies & Guidelines
- Support to other Area Managers as required
Planning & Budgeting:
- Participation in the development and implementation of annual plans by customer banners (annual waxing schedules, budgets, potential add-on sales opportunities).
- Implement store level budgets.
- Create and develop short and long-term strategies at store level to secure sustainability and profitability of all operations.
Customer Relationships & Communication:
- Build strong relationships with customers and business partners at store level (cross-selling, building trust, delivering good service, consistency, follow-through, being a United brand ambassador).
- Single point of contact at store level for communication between United and the customer for all services.
- Address store level customer concerns and provide timely and effective solutions.
- Support Regional Management on all face-to-face meetings with key customer stakeholders.
- Conduct daily/weekly/monthly meetings with customer banners on store audits, case management & action plans.
- Conduct weekly or as required, store compliance walks with customers.
- Lead or participate in store transition meetings with new customers.
Internal Communication:
Lead and coordinate all store level communication with United Partners daily on issues and actions.
- Set expectations with Partners, provide training, coaching & mentoring.
Process Compliance:
- Lead all process initiatives/implementation at store level; work with Senior management on identifying store level trends and process gaps.
- Lead store level customer calibration walks.
- Lead process adoption in Salesforce.
- Manage business using United technologies provided.
- Conduct Visitation Audits & manage Case management for issues and escalations.