Executive Assistant, Consumer Escalations and Compliance

4 weeks ago


Burnaby, British Columbia, Canada Brainhunter Systems Ltd Full time
Executive Assistant, Consumer Escalations and Compliance

This is an exciting career opportunity with a local not-for-profit health insurance provider where you will provide professional administrative support to the Chief Compliance and Risk Officer (CCRO) and help form strategic decision making about customer complaint resolution.

About Pacific Blue Cross

Pacific Blue Cross (PBC) has been British Columbia's leading benefits provider for over 80 years. We are an independent, not-for-profit society with strong roots in BC's health care system. We provide health, dental, life, disability, and travel coverage to 1 in 3 British Columbians through employee group plans and individual plans.

Main Responsibilities
  • Track KPIs and reporting of consumer complaint resolutions and tracking regulatory licensing requirements of staff.
  • Prepare executive and Board reports for the CCRO, and prepare forms, templates, presentations, proposals, reports, and manuals for both of the areas that this role works closely with.
  • Schedule, manage, attend, and take minutes at the Internal Risk Committee meetings.
  • Oversee and monitor the status of open complaints, KPI attainment, adherence to policy and processes, best practices, industry regulations, and guidelines and keeps executive leaders updated.
  • Research and compile statistical data regarding resolutions of complaints and prepares presentations, and composes correspondence for the CCRO.
  • Provide administrative support regarding the licensing requirements of PBC licensees and adherence to regulations and guidelines from the Provincial Insurance Council. Support includes tracking of licensees, supervisor, and nominee required activities to stay within compliance and then composing correspondence for the CCRO.
Requirements
  • A minimum of 3 years' experience in the Life and P&C insurance industry or as an Executive Assistant.
  • Minimum of 1 year experience successfully managing sensitive or complex consumer escalations.
  • Demonstrated proficiency in MS Office software, including Outlook, Word, Excel, and PowerPoint.
  • Post-secondary coursework in an administrative program or relevant field (Business Administration, Commerce, Economics, etc.).
  • Professional experience in customer service for Life and P&C insurance.
  • Experience using or developing Microsoft SharePoint sites.
About Us

We strive to create a workplace where everyone feels valued and employees feel empowered to freely participate and contribute regardless of race, ethnicity, gender, sexual orientation, religion, ability, education level, parental status, or socioeconomic status. We are an equal opportunity employer and welcome applications from all qualified candidates.



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