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Administrative Professional, Compliance and Escalations Coordinator

2 weeks ago

Burnaby, British Columbia, Canada Brainhunter Systems Ltd Full time

About the Role

We are seeking an experienced Executive Assistant to join our Risk and Compliance team. The ideal candidate will have a minimum of 3 years' experience in the Life and P&C insurance industry or as an Executive Assistant.

The successful candidate will be responsible for providing administrative support to the Chief Compliance and Risk Officer (CCRO) and assisting with the effective administration of consumer complaint resolution and regulatory licensing requirements.

This is an exciting opportunity to work with a local not-for-profit health insurance provider where you will provide professional administrative support to senior leaders, Board members, Union officials, and external agencies.

  • Key Responsibilities:
  • Track KPI's and reporting of consumer complaint resolutions and tracking regulatory licensing requirements of staff.
  • Prepare executive and Board reports for the CCRO, and preparing forms, templates, presentations, proposals, reports, and manuals for both areas that this role works closely with.
  • Scheduling, managing, attending, and taking minutes at the Internal Risk Committee meetings.
  • Oversee and monitor the status of open complaints, KPI attainment, adherence to policy and processes, best practices, industry regulations, and guidelines, and keeps executive leaders updated.