Assistant To General Manager H/F

4 days ago


Summerside, Canada Murphy Hospitality Group Full time
p>At Murphy Hospitality Group, we pride ourselves on an exceptionally high standard of quality service and products. We believe in extensive training and providing our people with an excellent benefits program, competitive wages, advancement and professional development opportunities. p>

The Loyalist Hotel

The Loyalist Country Inn & Conference Centre features 82 clean, comfortable, and fully appointed rooms, an indoor pool, fitness centre, business centre, 24-hour front desk, and an onsite restaurant/lounge offering room service. The Assistant General Manager (AGM) will assist the General Manager in the daily operation of the hotel, as well as oversee the property in the absence of the General Manager. The AGM is responsible for managing the day-to-day operation of oversee all front desk activities and ensure guest service standards are being met in every guest room, every shift, every day.

Act as an ambassador to the hotel and ensure that guests are receiving an unparalleled guest experience.Check the guest service log upon arrival for the day, noting any guest requests, complaints and significant events that may require attention.Be aware of the status of the availability of rooms at the hotel on any given day to ensure revenue is maximized.Communicate both verbally and in writing to provide clear direction to staff. Observes performance and encourages improvement.Maintain effective communications between all hotel departments.Solicit guest feedback regarding hotel services and facilities and take corrective action to solve any reported deficiencies.

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