Evening Shifts

1 week ago

Yellowknife, Canada Arctic Kingdom Wilderness Operations Inc Full time

The Aurora shift role is key in the success of product delivery to guests. This role requires a keen attention to detail and energy to shift between work focuses throughout the evening and early morning hours. It is your responsibility to close the bar each night and ensure all health and safety practices are followed. You are responsible for keeping programming and guest services available as offered to guests late at night and into the early morning hours, and perhaps most importantly, you are responsible for notifying guests when aurora appears in the sky. You must be a self-starter and able to follow lists and directions during your shift when guests are asleep (such as restocking, assisting with laundry, etc.).


Duties will be focused around the site, but opportunity to participate in activities outside the site will be offered at the Manager's discretion when possible.


Please note that this is a general job description that is slightly different in summer/fall than winter/spring. Some responsibilities may not be applicable to every season.


Working in an off-grid community environment requires flexibility, communication, and the expectation that no day is the same. There are job requirements that may not be listed here. Days and work can be challenging and sometimes unexpected in this off-grid environment, and are not always regular hours. No day is the same, but you have the opportunity to work in one of the most magical locations on earth.


Reports To:

Lodge Manager


Leadership and Conduct:
  • Adhere to community living and have a respect and awareness of general lodge practices and functions.

Communication:
  • Clear and timely communication for guests, staff, head office, and supervisors.
  • Participate in daily staff briefings to understand daily priorities and review timelines of the daily activities/departure and mealtimes.
  • Connect with guests during their stay – remember their names, ask about their day, enhance experiences as you can.
  • Leave notes each night for the Lodge Manager the following morning detailing key activities and guest experiences the night before.
  • Be the first point of contact for guests during the evening hours.

Safety:
  • Ensure all safety protocols are followed with cleaning and activities.
  • Plan for contingencies and be well prepared in the event of an emergency.

Housekeeping:
  • Front of House
    • Bathrooms – ensure stock is kept up of sanitary, paper products, and towels throughout the evening, and refreshed (light cleaning) fully at night.
  • Back of House
    • Assist with cleaning kitchen and bar.
  • Dishes
    • All staff do dishes on a rotating schedule.
  • Laundry
    • Late night, do laundry, washing and drying.
    • Keep laundry area clean and organized.
Bar:
  • Bartending.
  • Bar inventory.
  • Keep bar clean and organized.
  • Accurately record drink orders on tabs.

Programming:
  • Check outside for aurora every 15-20 minutes.
  • Notify all guests when aurora appears (either by knocking on the door or using aurora pagers).
  • Have knowledge of, and assist guests with camera settings for aurora viewing.
  • Assist with needs when guests are viewing aurora (light fire pit in Tipi or bonfire pits, ensure there is an adequate wood supply).
  • Assist with hot tub cover.
  • Light woodstove in sauna as necessary (or coordinate with other staff members).

Kitchen Cleaning/Food Service Assistance:
  • Doing regular dishes. Full camp dishes procedure at scheduled intervals.
  • Assist with dishes and food service as needed (serving, clearing plates, putting food out).
  • Assist with breakfast kitchen prep (cracking eggs, cutting fruit, etc.).
  • Assist with making s’mores kits, to-go drinks, and distributing to guests.

Outdoor Work:
  • Light shoveling and moving of goods throughout the site is required.
  • Unloading of planes and driving snowmobiles may be required.
  • Tidying of outdoor furniture (ensure is set up properly).

Guest Services:
  • Lead programming as necessary.
  • Check in with guests throughout the evening hours, and assist with any requests.

Guest Experience:
  • Participate in warm welcomes and fond farewells with all guests and visitors whenever arriving/departing site.
  • Deliver any programming and cleaning to the Blachford Lake Lodge standards.
  • Report all feedback and notable experiences with the Lodge Manager.
  • Upsell tours, bar, merchandise to all guests and visitors when presented with the opportunity.

Cultural Awareness:
  • Our relationship and reputations with our Indigenous guides and international guests are important relationships that Arctic Kingdom and Blachford Lake Lodge constantly foster and work to develop. It is important that our Aurora Shift works to foster these relationships, showing respect, equality, and cultural awareness and sensitivity to all persons and cultural diversity involved in all aspects of the operation.

Health & Medical:
  • Be in good physical condition and capable of lifting heavy loads.
  • Have good mental standing for working evening and night shift hours.
  • Working long hours and being available for work extended periods in challenging conditions is common.

Required Qualifications:
  • Must be legally entitled to work in Canada.
  • Liquor serving certificate (NWT preferred).

Please include in your application:

  • Cover Letter.
  • CV.
  • Any relevant certificates.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.


Blachford Lake Lodge is located on Chief Drygeese territory, the traditional land of Yellowknives Dene First Nation Akaitcho, Treaty 8 territory.

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