Customer care

1 day ago

Golden Horseshoe, Canada Scotiabank Full time

Requisition ID: 211776

Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture.

Global Transaction Banking

Global Transaction Banking (GTB) is the payments and transaction engine of Scotiabank. We support Small Business, Commercial and Corporate clients with effective treasury management solutions coupled with a best-in-class service model, making it easy for clients to do business with us.

As businesses build their digital capabilities and transform their operating models, their payment needs are evolving too. Boasting a unique global footprint, GTB’s comprehensive suite of innovative banking solutions help our business clients generate operational efficiencies, streamline and simplify payments, improve working capital performance, and mitigate financial risk.

At Scotiabank, we embrace your strengths, ideas, and ambitions. GTB is a fast-growing team with a focus on the Americas, particularly Canada, the U.S., and Mexico, and we are seeking top-tier talent to complement our organization.

Purpose
To provide training to internal staff supporting Scotiabank’s Small Business, Corporate & Commercial clients on all services supported by the Client Service and Operations. The role will be responsible for new hire and existing staff training across all Client Service and Operations teams. This ensures a high level of knowledge and confidence in using Scotiabank’s Global Transaction Banking products and services, improves client satisfaction, and lowers calls to our support teams.

What You’ll Do:

Individuals interested in this role will be required to demonstrate:

  • Delivery of the highest quality training to all Client Service and Operations staff.
  • A thorough understanding of the Global Transaction Banking products and services.
  • Ensuring all staff feel confident supporting clients once training sessions have been delivered.
  • Maintaining training schedules with department management.
  • Providing recommendations to operational or content designers to improve the training experience.
  • Identifying the need for additional tools/system changes to maximize the level of training.
  • Observing and reporting staff performance issues including knowledge gaps or conduct issues during training sessions.

Contribute to enhancing the competitiveness, marketability, and sale of Global Transaction Banking products by supporting internal partner, sales, and support team training by:

  • Acting as an ongoing resource within all areas of Global Transaction Banking and internal bank departments.
  • Participating in the creation and maintenance of training documentation for Global Transaction Banking - Learning and Development.
  • Communicating new and updated product changes to all impacted groups including any product enhancement training sessions.
  • Delivering training to internal partners, as needed, using various channels on assessed needs.
  • Evaluating processes and documentation with the potential to make the internal operation of the department more efficient and providing recommendations to management.
  • Advising and promoting to Product Management on product, operational, technical, and documentation changes that would serve to prevent problems from occurring, based on staff experience during and after training sessions.

Measure training success by:

  • Obtaining feedback for all training sessions through training surveys.
  • Applying trainee and business partner feedback to improve existing programs and processes.

Show success of training through measurements such as metrics analyst performance metrics and other analytical data to meet targets.

What You'll Bring:

  • Strong product knowledge to deliver comprehensive training sessions to Scotiabank’s Internal Employees.
  • Strong communication skills (oral and written) as a critical means of managing customer needs to maximize the quality of training sessions delivered.
  • Aptitude for managing multiple simultaneous projects with competing priorities; inherent ability to provide timely updates under pressure.
  • Strong ability to separate daily activities into tasks that require self-action in order to provide exceptional client integration.

#LI-Hybrid

Interested?

If your experience is closely related but doesn’t align perfectly with every qualification, we do encourage you to apply - you might be the right candidate for this or other roles at Scotiabank

At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are, and embraced for their differences. That’s why we work to grow and diversify talent and engage employees in a performance-oriented culture.

What's in it for you?

Scotiabank wants you to be able to bring your best self to work – and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.

Location(s): Canada : Ontario : Scarborough

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families, and their communities achieve success through a broad range of advice, products, and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

#J-18808-Ljbffr

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