NWLRC Employment and Housing Stability Worker

NWLRC Employment and Housing Stability Worker Northwest London Resource Centre (NWLRC) is a non‑profit, incorporated charity committed to serving the needs of the Northwest London community. We offer opportunities for connection, fun, learning and service. The Interim Housing Assistance Program (IHAP) seeks an Employment and Housing Stability Worker. Position overview The Employment and Housing Stability Worker supports asylum claimants in securing and maintaining safe, affordable and sustainable housing while strengthening their employment readiness and economic stability. Working in coordination with the homelessness prevention network, coordinated access system and employment‑focused community partners, this role includes skill‑building, housing navigation, landlord engagement, tenancy support and employment readiness programming. Client support Provide services in a welcoming and respectful environment that fosters trust, dignity and inclusion. Conduct comprehensive housing and employment needs assessments and develop individualised stability plans. Support clients in searching for and securing permanent housing, including assistance with applications, viewings and lease signings. Build relationships with landlords and housing providers to increase access to available units. Educate clients on tenant rights and responsibilities, household budgeting and maintaining housing stability. Coordinate with community partners to arrange furniture, moving support, employment referrals and settlement services. Track housing and employment outcomes and maintain detailed case notes for reporting to the City of London and programme partners. Collaborate with Case Management and Support Services staff to ensure wrap‑around support. Coordinate with external agencies, shelters, employment programmes and community organisations to strengthen the referral network. Participate in case conferencing and system‑level discussions to ensure coordinated service delivery. Provide information and guidance to NWLRC staff about emerging settlement and case‑management issues impacting asylum claimants. Collect and review client feedback and programme evaluations to support continuous improvement. Employment and skills development support Assist clients in identifying employment goals and understanding labour‑market expectations. Provide one‑on‑one employment support: resume and cover‑letter development, job‑search strategies, online job‑application guidance, interview preparation and mock interviews. Develop and facilitate workshops related to employment readiness (e.g. résumé writing, workplace culture, communication, conflict resolution). Connect clients with appropriate employment programmes, training opportunities and community skill‑building initiatives. Support clients in accessing certifications required for entry‑level jobs. Encourage and support participation in volunteer, pre‑employment and skills‑development opportunities that build confidence and employability. Work with local employers to identify entry‑level opportunities and advocate for client hiring where appropriate. Administration and reporting Maintain accurate client records, case notes and outcome data using approved databases and tracking systems (e.g. HIFIS). Prepare monthly and quarterly reports for programme evaluation and funder reporting. Participate in staff meetings, training sessions and organisational activities. Ensure confidential handling of client information. Operate in accordance with the policies, procedures and protocols of SLNRC/NWLRC. Perform other duties as assigned by the Coordinator of System. Job expectations Deliver client‑centred services using trauma‑informed, anti‑oppressive and culturally responsive approaches. Represent and uphold the principles and values of SLNRC/NWLRC. Work independently while collaborating effectively within a multidisciplinary team. Demonstrate professional judgement, empathy and discretion when handling sensitive issues. Promote and model cultural humility and cross‑cultural understanding in all interactions. Qualifications Required education/experience Social Service Worker Diploma, Social Work Degree or related fields of expertise. Extensive experience of over 3 years actively supporting low‑income residents. Additional qualifications Strong understanding of trauma‑informed, anti‑oppressive and culturally responsive practice. Familiarity with asylum and refugee claimant processes in Canada. Proven ability to advocate effectively and navigate complex service systems. Excellent communication, organisational, crisis‑intervention skills. Valid driver’s licence and access to a reliable vehicle. Proficiency with Microsoft Office, email and database entry. Clearance through a Vulnerable Populations Police Screening Process. Current CPR and First Aid certification (or willingness to obtain). Motivated, self‑starter, able to work in a fast‑paced environment. Responsible, trustworthy, approachable and friendly. Compensation Full‑time position, Monday to Friday, 37.5 hrs per week. Hourly rate US$30 with benefits after a 3‑month probationary period. Why join us? This position offers a unique opportunity to make a tangible difference in the lives of asylum claimant families. By joining our dedicated team at NWLRC you will help foster community integration and belonging while contributing to a more inclusive and connected London. If you are passionate about community development and thrive in a dynamic, people‑centred environment we encourage you to apply. Application process Please submit your résumé and cover letter in one PDF file to Amani Radhaa, Associate Director of NWLRC – info@nwlrc.ca. NWLRC is committed to meeting AODA accessibility standards, ensuring that the hiring process and workplace are inclusive and accessible. We welcome and accommodate applicants with disabilities, providing necessary adjustments to support their success. Seniority level Entry level Employment type Full‑time Job function Human Resources Industries Civic and Social Organizations #J-18808-Ljbffr