Housing Stability Worker

London Cares programming continues to grow and expand to meet the needs of the community we serve. We are seeking Housing Stability Workers to join our team in a full-time capacity working 36 hours per week, shifts will be approximately 12 hours in length and will include weekdays, weekends and statutory holidays. The current open line is for a day position.

RESPONSIBILITIES

In this role you will be a member of the Supportive Housing Team reporting to the Supportive Housing Coordinator, or any other person that the Employer may assign from time to time and carry out such duties as assigned to you by the Employer.

Duties include, but are not limited to:

- Establish and maintain relationships with participants who have experienced homelessness through the delivery of in-home intensive, ongoing and collaborative case management services.
- Provide intensive case management support to a consistent caseload where you will be the primary housing stability worker.
- Working in a team environment, collaborate with other Housing Stability Workers to provide additional case management support when needed using a strengths-based approach, support individuals and families to achieve stability in their home and community utilizing case management tools such as crisis plans, honest monthly budgets and guest management plans.
- Help them to establish personal goals and support them to achieve those outcomes through regular communication, organizing meaningful daily activities, connecting them with other services (healthcare, addiction, trauma, employment, social, etc.), and creating proactive crisis support plans.
- Foster a sense of community and belonging in a residential setting.
- Assist with various tasks associated with transitions of residency such as orientation of new tenants.
- Listen and respond to residents’ concerns, questions, and requests.
- Support with crisis management, de-escalation, and conflict resolution in a team approach.
- Teach and model life skills such as neighbor relations, cooking, cleaning, personal hygiene.
- Respond to overdoses and monitor individuals who may be under the influence of various substances.
- Perform other related activities, as necessary or as assigned.

**Qualifications**:

- Post-Secondary education in the field of Social Work, Human Services, Addictions, or Mental Health and/or equivalent experiences.
- 2+ years of experience working with individuals experiencing homelessness and vulnerable populations.
- Complex case management experience.
- Clear vulnerable police record check.
- Valid Standard First Aid/CPR is a requirement of this position.
- A valid ‘G’ driver’s license.
- Training in non-violent crisis intervention and ASSIST is considered an asset.

Skills and Abilities
- Comfortable with supporting participants in a residential living environment
- Advanced skills in motivational interviewing and facilitating SMART goals.
- Experience working with multi-disciplinary teams such as health care, housing,
- developmental and other community service agencies.
- Ability to cope with and embrace change, ambiguity, and uncertainty.
- Willingness to uphold a low-barrier approach and understanding of harm reduction and housing first principles.
- Strong advocacy and in-the-moment conflict resolution skills.
- Knowledge of community resources in the City of London and system navigation will be an asset to this role.

du Canada et qui satisfont à toutes les exigences de l'emploi.

Pay: From $25.95 per hour

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Paid time off

Work Location: In person

Application deadline: 2025-08-25

Pay: $25.95 per hour

Expected hours: 36 per week

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Vision care

Application question(s):

- Do you have a valid driver’s license, First Aid/CPR Level C certification, and are you legally entitled to work in Canada?
- This role requires rotating shifts (morning, afternoon, overnight, weekends, and holidays) to support a 24/7 outreach program. Are you comfortable working this type of schedule?
- This role involves supporting individuals in crisis, including people actively using substances, experiencing mental health issues, or at risk of overdose. What skills, experience, or qualities make you a good fit for this work?
- Please describe your education and work experience that you believe is relevant to this position.

Work Location: In person

Application deadline: 2025-08-25