Digital Sales Lead

Description

The Callaghan’s Vision:

To make life better by building community and igniting the adventurous spirit that lives within us all.

We define “success” differently than most. Balancing our goals of (1) building an iconic brand and business (2) creating an extraordinary place and path for our employees and (3) leveraging our success to give back by helping to empower underprivileged children is paramount to The Callaghan’s success. We have a passion for community, sports and lifestyle, and a collective hunger when it comes to building a great company together.

Callaghan Country Wilderness Adventures is part of evo’s family of business which includes hospitality and retail operations across North America and in Japan.

The Job

As Sales Lead – Adventure Crafter, your job is primarily one of sales and customer engagement, with a healthy dose of administration and follow-through. From our Adventure Desk, you will be a key personality that engages both our potential customers and confirmed guests. In this role, you will respond to all telephone, email, and social media inquiries and you will also handle all walk-in inquiries relating to day adventures, lodging packages and lunch-in-the-alpine reservations. You are charismatic in nature and understand the meaning of 'hustle' in closing sales.

As Sales Lead you will be responsible for generating leads and meeting sales goals. Duties will include sourcing, crafting, and accepting adventure reservations, negotiating contracts with guides, groups, and specialty markets. To be successful in this role, you will need to have a deep understanding of the sales process and dynamics, as well as superb interpersonal skills. Previous experience in a sales role is an advantage. You will support all administrative procedures involved in sales and reservations (prompt email responses, sales pipelines, guest profiles, etc.) as well as our retention efforts, sending thank you letters, diligently maintaining our client database, and leading initiatives to increase our repeat and referral business.

In addition to your sales role, you will be responsible for warmly welcoming and registering guests upon their arrival at our staging area, coordinating overnight parking, presenting waivers, showing maps, offering weather information, taking photos and generally building the anticipation of the adventure that is about to begin.

What you will do

1. Act as ambassador and liaison for company with partners, associations, guests, and potential guests
2. Employ expert product knowledge and selling techniques to promote products, services, and packages that, in turn, generate sales leads
3. Engage all inquiries with warm and inquisitive conversation, building a meaningful rapport
4. Respond to a high volume of emails and phone calls in a timely manner
5. Estimate or quote prices, policies, itineraries, and travel information
6. Counsel customers on terms and conditions of reservations e.g. cancellation policies
7. Negotiate contracts with guides, groups, and specialty markets
8. Book reservations in the webrezpro property management system
9. Process booking payments
10. Accept lunch guest payments in POS and relay daily reservations to Lodge team
11. Capture all leads (phone, walk-in, email, social) and advancing them through the sales pipeline in a friendly and engaging manner
12. Meet or exceed sales targets as set out by management
13. Communicate with Client Service Specialist about accepted reservations and guest expectations ensuring appropriate transfer of guest profile in CRMS
14. Handle in-person and digital complaints or concerns with care leading to corrective action and follow-up
15. Promote cohesive teamwork and quality service through daily communications and coordination
16. Diligent maintenance of customer relations systems working to increase our repeat and referral business (e.g. email templates, guest expectations, key webpages)
17. Identify and solicit new clients or target groups
18. Preparing and providing product knowledge presentations as assigned
19. Representing The Callaghan brand and products at local tradeshow events
20. Assist marketing team with sales campaigns and targeted promotions

What you will need

1. A valid Canadian SIN; unfortunately we are unable to assist out of country candidates who do not have a valid work permit for Canada.
2. Must have own transportation (The Callaghan Valley is not serviced by transit)
3. Embodies, honors, and lives our core values: The Great 8
4. Previous experience in sales with a demonstrated understanding of the sales process and dynamics
5. Excellent written and verbal communications skills with a knack for building rapport and relationships
6. Must be a self-starter with the ability to work in a team environment, take initiative, assess priorities and multi-task competently
7. College diploma or university degree in business administration, tourism & hospitality, and/or ski area management may be an asset
8. Previous experience in guest service, hospitality, and/or adventure tourism an asset
9. Strong computer skills with experience using MS office computer applications (Word, Excel, Outlook) and contact management systems
10. Will perform a variety of activities with a high level of accuracy within an often high-stress and fast-paced work setting (reliably, during peak periods such as the Christmas Holidays)
11. Agreement to abide by all company health and safety policies & protocols
12. Demonstrated initiative in community and volunteer endeavors
13. Personal time commitment to a full season contract with The Callaghan

What’s in it for you:

Wage: The base wage for this role ranges from $20.00 to $25.00. Where you land in that range depends on your skills and experience, and we also factor in internal pay equity. While the full range is listed for this role, we rarely hire at the top of the range, leaving room for professional and financial growth in role.

Benefits Entitlement:

• Eligible for employer subsidized HOUSING in Whistler, BC
• 5 Sick days per calendar year
• Charitable giving match
• 40% off full-price retail merchandise from evo Whistler retail locations during term of employment (excludes all bikes)
• 10% off full-price bike completes from evo Whistler retail locations during the term of employment
• 50% off full-price vertical product at evo Whistler retail locations during term of employment
• 50% off service and labour at evo Whistler retail locations during term of employment
• Free gear rentals at evo Whistler retail locations during term of employment
• A complimentary 202425 Season Pass for The Callaghan
• Complimentary overnight stay at Journeyman Lodge during the winter 202425 operating season *subject to availability

Perks:

• Casual work environment
• Opportunities to combine Volunteer hours/initiatives in the workplace
• Access to supplier staff deals
• Free personal usage of Rental Equipment including Salomon classic and skate packages + demo line, snowshoes, and touring gear
• Team ride days and events
• Eligible for participation in The Whistler Experience Program (exclusive benefits in both winter and summer, including the Whistler Blackcomb Spirit Pass with its own list of benefits, Whistler Spirit Transit Pass, deals on adventure activities, cost savings on fitness programs and passes, access to affordable training and networking events and more)

Callaghan Country Wilderness Adventures is an equal opportunity employer. We believe the participation of individuals of diverse ages, races, religions, cultures, abilities, and personalities will add to personal development and organizational success. All employees and potential employees will be recruited, selected, trained, and promoted without regard to sex, sexual orientation, race, religion, marital or military status, age, national origin, color, the presence of any mental, physical, or sensory disability, genetic information, gender identity, political ideology, or any other basis prohibited by law.