Operational Fraud Response Analyst

2 weeks ago

Fort Saskatchewan, Canada CWB Full time
At CWB , we strive to build value for the people who choose us every day: our people, our clients and our investors.

We do this by:

Putting people first and building relationships with intention Seeking out and embracing new ideas Believing that how we do things is as important as what we do Roles Specifications Location | Edmonton, AB Everyday Flexibility. Hybrid work environment.

CWB Corporate Put a new spin on your banking career The overwhelming majority of our employees say CWB is a Great Place to Work® We're different from the big banks in the way we engage our employees - caring, responsive, and armed with an obsession for growing talent. Our reputation is powered by a people first culture that ensures our employees be and feel heard, promotes inclusivity and diverse viewpoints, and inspires collaboration and innovation. Our employees love CWB.

You'll love it here too.

The opportunity The

Operational Fraud Response Analyst

has a meaningful role in protecting clients from fraud. They use their knowledge of CWB systems and processes to quickly and carefully handle fraud events, supporting banking centre staff with urgent and complex requests.

What you'll be doing

Being the single point of contact for banking centres where actions are required to contain fraud events. Owning fraud-related operational processes, including fraud alert monitoring, closing compromised accounts, suspending platform access, and other measures to safeguard clients and mitigate risk of loss. Supporting banking centres in fraud-related reporting, ensuring regulatory obligations are met. Leading problem-solving efforts and providing solutions for complex requests and issues, escalating to senior leadership or internal teams when necessary. Being adaptable to high volumes and able to perform under pressure to provide timely responses back to the business. Responsible for ensuring timely delivery of critical services related to fraud containment. This includes handling compromised accounts, processing large dollar transactions, and managing access to payment channels with no/limited recourse. These processes are considered high risk and/or have a high impact on clients. Elevated timeline requirements/time pressures as the functional area are providing support to the branch network with highly time-sensitive client transactions and requests. This position is accountable to Service Level Agreements which include the measurement of volumes and turnaround times. Developing and implementing internal processes, identifying procedure enhancements, and contributing to continuous improvement. Works and collaborates with other departments and internal partners including Centralized Operations, Fraud & Special Investigations Services, Information Services, Regulatory Compliance, and Legal. Who we're looking for & what you've done

Core knowledge requirements

Post Secondary Education in Business, Finance or a related field or equivalent banking experience. Minimum 5 years of experience within banking, preferably in operations, centralized, or support centres. Proven experience

Client-focused with an appropriate sense of timing and proactivity. Advanced analytical, critical thinking, and problem-solving skills. High level of integrity and ethical conduct. Strong proficiency with technology, with an ability to quickly learn new technology and tools. Strong understanding of banking policies, procedures, laws, rules, regulations, and compliance requirements. Diligent with a focus on accuracy in data analysis. Ability to work independently and collaboratively in a fast-paced environment. Effective time management, prioritization, and organizational skills. Excellent verbal and written communication skills to clearly convey findings, collaborate with cross-functional teams and interact professionally with a diverse group of partners. Respectful, proactive, and self-motivated teammate. Why work with us? Your success is our obsession And our award-winning culture & benefits back it up.

Proudly recognized by Great Place to Work® in 2024 as one of Canada's top 50 Best Workplaces & member of Waterstone Human Capital's Most Admired Corporate CulturesTM Hall of Fame. Wellness matters.

We offer an award-winning benefits package that includes:

Hybrid work environments Everyday flexibility Generous company-funded health coverage Health care spending account A flexible wellness program Generous time-away options to unplug, rest & recover Career development. We commit to our employees' development and help them reach their professional goals with:

Organization wide coaching services Mentorship Education support & training programs Bring your whole self to work. Inclusion is a journey requiring practice & experience to result in a powerful outcome. Your perspective matters & voice will be heard. Find community within the CWB family in our employee represented groups.

#LI-AL1 IND-AL

As an equitable employer, CWB Financial Group is committed to providing a safe and inclusive environment where a diverse workforce thrives. You are welcomed and encouraged to bring your whole self to work. Dignity, respect and equality are non-negotiables. If you require accommodation during any part of the recruitment or selection process, please reach out.

Closing Date:

* Position closes at 12:01am on the close date identified below. 12/17/2024

  • Operational Fraud Response Analyst

    2 weeks ago

    Fort Saskatchewan, Alberta,, Edmonton region, Canada CWB Full time

    At CWB , we strive to build value for the people who choose us every day: our people, our clients and our investors. We do this by:Putting people first and building relationships with intentionSeeking out and embracing new ideasBelieving that how we do things is as important as what we doRoles SpecificationsLocation | Edmonton, ABEveryday Flexibility....

  • Financial Operations Risk Specialist

    2 weeks ago

    Fort Saskatchewan, Canada CWB Full time

    At CWB, we strive to build value for the people who choose us every day: our people, our clients, and our investors. We do this by prioritizing relationships, embracing innovation, and focusing on what truly matters - how we do things.We're different from big banks in the way we engage our employees - caring, responsive, and passionate about growing talent....

  • Emergency Response Operations Manager

    4 weeks ago

    Fort St John, BC, Canada Ambipar Response | Canada Full time

    Job OverviewAmbipar Response Canada is seeking a seasoned Emergency Response Manager to lead our operations in Fort St John, British Columbia.About the RoleThis critical position plays a key role in developing strategic initiatives to expand emergency response service offerings while overseeing project execution within the BC region. As an ideal candidate,...

  • Project Analyst

    6 months ago

    Fort Saskatchewan, Canada PME Inc. Full time

    **Connect with us **LinkedIn**, **Instagram**, **Facebook**, **Twitter** **Thinking about a change?** We recognize that the construction industry is changing at a rapid pace and we continually strive to be at the forefront. Our core** values** empower people to deliver great careers and develop creative solutions for complex problems on some of the most...

  • Environmental Operations Manager

    4 weeks ago

    Fort St John, BC, Canada Ambipar Response | Canada Full time

    About Ambipar Response CanadaAmbipar Response Canada is a multidisciplinary firm providing environmental, emergency response, industrial services, marine services, and training.Job DescriptionWe are seeking an experienced Environmental Operations Manager to play a key role in developing strategic initiatives to expand our Emergency Response service offerings...

  • Track Analyst

    1 week ago

    Fort Saskatchewan, Canada Shell Full time

    **Position Purpose** As the Process Owner and Site Focal, the primary objective of the Track Analyst is to implement, monitor, and report on the E2E process for all contract companies utilizing the Track software program within the Maintenance, Turnaround, and Construction (MTAC) organization as well as the overall Scotford site. Your role is to support...

  • Financial Data Analyst

    4 weeks ago

    Fort Saskatchewan, Alberta, Canada Little Wonders Child Development Centre Ltd. Full time

    Job Title: Financial Data AnalystWe are seeking a highly skilled and detail-oriented Financial Data Analyst to join our team at Little Wonders Child Development Centre Ltd.About the RoleThis is a permanent position with 30 hours of work per week. The ideal candidate will be responsible for performing financial data analysis, preparing cheques for payroll,...

  • Contract Analyst

    5 days ago

    Fort Saskatchewan, Canada oilandgas.org.uk Full time

    Position PurposeAs the Process Owner and Site Focal, the primary objective of the Track Analyst is to implement, monitor, and report on the E2E process for all contract companies utilizing the Track software program within the Maintenance, Turnaround, and Construction (MTAC) organization as well as the overall Scotford site. Your role is to support...

  • Scheduler/project Controls Analyst

    6 months ago

    Fort Saskatchewan, Canada OCL Group Inc. Full time

    **Who We Are** OCL Group Inc., is proudly 100% Canadian. We are a privately held, employee-owned, fully integrated general contractor with design-build solutions across Western Canada. We have been serving the energy and municipal infrastructure markets since 2009. **The Role** We are currently recruiting an experienced **Scheduler/Project Controls...

  • Scheduler/project Controls Analyst

    6 months ago

    Fort Saskatchewan, Canada OCL Group Inc. Full time

    **Who We Are** OCL Group Inc., is proudly 100% Canadian. We are a privately held, employee-owned, fully integrated general contractor with design-build solutions across Western Canada. We have been serving the energy and municipal infrastructure markets since 2009. **The Role** We are currently recruiting an experienced **Scheduler/Project Controls...

  • Senior Financial Analyst

    1 month ago

    Fort Saskatchewan, Alberta, Canada Sherritt Full time

    About SherrittSherritt is a world leader in using hydrometallurgical processes to mine and refine nickel and cobalt – metals essential for an electric future. Its Technologies Group creates innovative, proprietary solutions for natural resource-based industries around the world to improve environmental performance and increase economic value.Position...

  • Scheduler/project Controls Analyst

    1 month ago

    Fort Saskatchewan, Canada OCL Group Inc. Full time

    **Who We Are** OCL Group Inc., is proudly 100% Canadian. We are a privately held, employee-owned, fully integrated general contractor with design-build solutions across Western Canada. We have been serving the energy and municipal infrastructure markets since 2009. **The Role** **Compensation/Benefits** - Can hire as a direct employee or as a *Direct...

  • Deskside Analyst I

    6 months ago

    Saskatchewan, Canada eHealth Saskatchewan Full time

    **Employment Type***: Expression of Interest for SGEU Term less than 9 months**Location(s)***: SK**Salary Range***: $32.697-$39.809 Hourly**Salary Supplement***: included in hourly salary range (in-scope)**Why eHealth?** We may be biased, but eHealth Saskatchewan is the place to be right now! As the result of a province wide consolidation of IT services in...

  • Agronomist Data Analyst

    1 month ago

    Saskatchewan, Canada Next Level Group Full time

    We are seeking a skilled Agronomist Data Analyst to join our team at Next Level Group. The successful candidate will be responsible for managing small grains agronomic recommendations & solutions for customers and personnel across our client's locations in West SK or East SK/MB.Key ResponsibilitiesAssist the team with customer trials & agronomic...

  • Senior Financial Analyst

    6 months ago

    Fort Saskatchewan, Canada Sherritt Full time

    Company Overview Headquartered in Toronto, Sherritt is a world leader in using hydrometallurgical processes to mine and refine nickel and cobalt – metals essential for an electric future. Its Technologies Group creates innovative, proprietary solutions for natural resource- based industries around the world to improve environmental performance and...

  • Operations Controller

    6 months ago

    Fort McMurray, Canada Fort McKay Group of Companies Full time

    At Fort McKay Group of Companies LP we are committed to ensuring “no harm” to our most valuable asset - people. We achieve this by: promoting personal safety amongst the workforce; striving for excellence in Safety Performance by making continuous improvement an essential component of our Health, Safety & Environment management systems; we believe the...

  • Deskside Analyst I

    6 months ago

    Saskatchewan, Canada eHealth Saskatchewan Full time

    **Why eHealth?** We may be biased, but eHealth Saskatchewan is the place to be right now! As the result of a province wide consolidation of IT services in the health care sector, we have seen substantial growth in our organization that is only going to increase as we aim to meet our expanded mandate and the immense need for our support. This gives our...

  • Operator

    6 months ago

    Fort Saskatchewan, Canada Dow Full time

    At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet. Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem...

  • Operator

    3 months ago

    Fort Saskatchewan, Canada Oerlikon Full time

    **Operator** We are looking for a Operator** **for our Fort Saskatchewan, AB Canada facility. In this role you will be integral part of our plant operation by overseeing machinery and processes while contributing to and complying with safety, environmental and quality regulations. **We offer**: Aside from a dynamic global culture and leading market...

  • Cost Analyst

    6 months ago

    Fort McMurray, Canada Suncor Energy Full time

    Joining Suncor means you will work for one of the best companies in Canada, providing tremendous future potential where talented people thrive and lead. As our business evolves, so do our employment opportunities. Our work culture includes a dynamic mix of professionals, with a diversity of skills and expertise. Do you have strong attention to detail,...