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Operational Fraud Response Analyst
1 month ago
- Putting people first and building relationships with intention
- Seeking out and embracing new ideas
- Believing that how we do things is as important as what we do
Location | Edmonton, AB
Everyday Flexibility. Hybrid work environment.
CWB Corporate
Put a new spin on your banking career
The overwhelming majority of our employees say CWB is a Great Place to Work®
We're different from the big banks in the way we engage our employees - caring, responsive, and armed with an obsession for growing talent. Our reputation is powered by a people first culture that ensures our employees be and feel heard, promotes inclusivity and diverse viewpoints, and inspires collaboration and innovation.
Our employees love CWB. You'll love it here too.
The opportunity
The Operational Fraud Response Analyst has a meaningful role in protecting clients from fraud. They use their knowledge of CWB systems and processes to quickly and carefully handle fraud events, supporting banking centre staff with urgent and complex requests.
What you'll be doing
- Being the single point of contact for banking centres where actions are required to contain fraud events.
- Owning fraud-related operational processes, including fraud alert monitoring, closing compromised accounts, suspending platform access, and other measures to safeguard clients and mitigate risk of loss.
- Supporting banking centres in fraud-related reporting, ensuring regulatory obligations are met.
- Leading problem-solving efforts and providing solutions for complex requests and issues, escalating to senior leadership or internal teams when necessary.
- Being adaptable to high volumes and able to perform under pressure to provide timely responses back to the business.
- Responsible for ensuring timely delivery of critical services related to fraud containment. This includes handling compromised accounts, processing large dollar transactions, and managing access to payment channels with no/limited recourse. These processes are considered high risk and/or have a high impact on clients.
- Elevated timeline requirements/time pressures as the functional area are providing support to the branch network with highly time-sensitive client transactions and requests. This position is accountable to Service Level Agreements which include the measurement of volumes and turnaround times.
- Developing and implementing internal processes, identifying procedure enhancements, and contributing to continuous improvement.
- Works and collaborates with other departments and internal partners including Centralized Operations, Fraud & Special Investigations Services, Information Services, Regulatory Compliance, and Legal.
Core knowledge requirements
- Post Secondary Education in Business, Finance or a related field or equivalent banking experience.
- Minimum 5 years of experience within banking, preferably in operations, centralized, or support centres.
- Client-focused with an appropriate sense of timing and proactivity.
- Advanced analytical, critical thinking, and problem-solving skills.
- High level of integrity and ethical conduct.
- Strong proficiency with technology, with an ability to quickly learn new technology and tools.
- Strong understanding of banking policies, procedures, laws, rules, regulations, and compliance requirements.
- Diligent with a focus on accuracy in data analysis.
- Ability to work independently and collaboratively in a fast-paced environment.
- Effective time management, prioritization, and organizational skills.
- Excellent verbal and written communication skills to clearly convey findings, collaborate with cross-functional teams and interact professionally with a diverse group of partners.
- Respectful, proactive, and self-motivated teammate.
Your success is our obsession And our award-winning culture & benefits back it up.
Proudly recognized by Great Place to Work® in 2024 as one of Canada's top 50 Best Workplaces & member of Waterstone Human Capital's Most Admired Corporate CulturesTM Hall of Fame.
Wellness matters.
We offer an award-winning benefits package that includes:
- Hybrid work environments
- Everyday flexibility
- Generous company-funded health coverage
- Health care spending account
- A flexible wellness program
- Generous time-away options to unplug, rest & recover
- Organization wide coaching services
- Mentorship
- Education support & training programs
#LI-AL1
IND-AL
As an equitable employer, CWB Financial Group is committed to providing a safe and inclusive environment where a diverse workforce thrives. You are welcomed and encouraged to bring your whole self to work. Dignity, respect and equality are non-negotiables. If you require accommodation during any part of the recruitment or selection process, please reach out.
Closing Date:
* Position closes at 12:01am on the close date identified below.
12/17/2024
