Senior Retail Operations Specialist

4 weeks ago

Toronto, Ontario, Canada Knix Full time

Knix is an award-winning intimate apparel and activewear brand that is re-inventing intimates for real life. Through our innovative products and our engaged community, we are empowering people everywhere to be unapologetically free. Launched in 2013, we are one of the fastest-growing intimate apparel brands in North America and are globally recognized as an innovator within the apparel space. We reach over 3 million customers through our online stores, Knix retail locations across North America and channels such as wholesale and Amazon. We are revolutionizing the apparel industry with our best-in-class customer experience, innovative products and brands Knix and Kt by Knix. Come join us if you are looking for a purpose-driven and authentic career

The Retail Operations team is seeking a dynamic and proactive Sr. Retail Operations Specialist Reporting to the Regional Sales Director, you'll be instrumental in optimizing our retail communication and ensuring operational excellence across all stores. Operating with a growth mindset and a passion for our mission, you'll collaborate cross-functionally to drive impactful results and enhance the overall customer experience. The Sr. Retail Operations Specialist plays a key role in supporting the day-to-day operations and strategic initiatives of retail stores while enhancing the customer and employee overall experience.


About You:
  • You are operations and program delivery driven and have excellent planning and time management skills.
  • You are a strong and clear communicator who knows how to keep the appropriate stakeholders informed.
  • You are a natural relationship builder and have the ability to build trust.
  • You are curious – constantly questioning, always probing, and never blindly accepting what is status quo.
  • You are thorough and analytical, and data-driven, with the ability to build business cases, draw meaningful insights from data and shape programs with impactful results.
  • You are well-organized and love to support multiple projects and teams.
  • You thrive in fast-paced environments & are highly collaborative while maintaining a growth mindset. Above all, you're proactive, positive and inspired by Knix and its mission
The Opportunity:
  • Act as the primary liaison between corporate teams and retail teams to relay essential information and timely communication.
  • Develop and manage internal communication strategies to ensure store teams receive timely, clear, and actionable information through various channels.
  • Simplify complex information into actionable communication for store-level execution.
  • Partner cross-functionally (Product, CX, technical design, and merchandising teams) to expertly create product-specific training and resources to increase product knowledge, improve selling skills, and ensure a consistent positive customer experience.
  • Continuously gather and analyze feedback from store teams and through store visits to improve communication, boost KPIs, and enhance operational processes.
  • Support the Regional Director by providing store insights and analysis related to the evaluation of initiatives and ensuring alignment with regional goals.
  • Lead innovative thinking, identify gaps, and uncover opportunities at the store level to enhance customer experience and improve overall performance.
  • Design engaging and enjoyable incentives that motivate teams and drive exceptional performance through creative rewards and recognition.
  • Generate reports to support business decisions and selling strategies.
  • Conduct training sessions for the field, focusing on new initiatives, product knowledge, selling models, technology updates, and new store policies and procedures.
  • Continuously gather and analyze customer feedback to make necessary improvements to the store's operations and customer experience.
  • Work closely with the customer service team to ensure alignment in our approach to supporting customers contacting us with concerns and questions.
Qualifications
  • Minimum of 3 years of progressive experience as a Retail Operations Specialist or similar Retail Operations role in a fast-paced, high-growth environment.
  • The ability to problem solve and exercise appropriate decision-making to produce optimal results.
  • Business acumen balanced with a bias for action when managing tasks and/or priorities of varying complexity.
  • Previous experience with Shopify POS & Notion is considered an asset.
  • Ability to conduct analysis to evaluate sales performance, identify areas for improvement, and make data-driven decisions to optimize retail processes.

How we Hire

Our people are what make Knix, Knix Our people are passionate and have a strong belief in our mission. Our people are naturally curious and ambitious by nature. Employees feel respected and supported at Knix. We take an inclusive and equitable approach offering the same interview experience to every candidate we meet with. Knix is an equal opportunity employer, we celebrate everyone and their intersecting identities. We know and believe that diverse and inclusive teams empower us to make better decisions and inspire innovation so that we can better serve our customers and community. We are committed to providing reasonable accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please don't hesitate to reach out We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply.

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