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Senior Retail Operations Specialist Operations

1 month ago


Toronto, Ontario, Canada Startops Full time
Senior Retail Operations Specialist

Location: Toronto

Job Tags: Operations

About The Role
  1. The Senior Retail Operations Specialist will act as the primary liaison between corporate teams and retail teams, ensuring timely communication.
  2. The role involves developing and managing internal communication strategies to provide store teams with clear and actionable information.
  3. The candidate will partner cross-functionally to create product-specific training and resources to enhance product knowledge and selling skills.
  4. Continuous feedback gathering and analysis from store teams will be necessary to improve communication and operational processes.
  5. The role includes supporting the Regional Director with store insights and analysis to align with regional goals.
  6. Innovative thinking is required to identify gaps and opportunities at the store level to enhance customer experience.
  7. The candidate will design engaging incentives to motivate teams and drive exceptional performance.
  8. Reporting and generating insights to support business decisions and selling strategies will be part of the responsibilities.
Ideal Candidate
  1. The ideal candidate is operations and program delivery driven with excellent planning and time management skills.
  2. Strong and clear communication skills are essential to keep stakeholders informed effectively.
  3. A natural relationship builder who can establish trust and rapport with team members and partners is crucial.
  4. Curiosity and a questioning mindset are important traits, as the candidate should constantly seek to improve processes and challenge the status quo.
  5. The candidate should be thorough, analytical, and data-driven, capable of drawing meaningful insights from data to shape impactful programs.
  6. Organizational skills are key, as the role involves supporting multiple projects and teams simultaneously.
  7. The candidate should thrive in fast-paced environments and be highly collaborative while maintaining a growth mindset.
  8. A proactive and positive attitude, inspired by Knix and its mission, is essential for success in this role.

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