Senior Operations Specialist

4 days ago


Toronto, Ontario, Canada BenchSci Analytics Inc. Full time

BenchSci Analytics Inc. is a dynamic organization seeking an experienced Senior Operations Specialist to join its Company Operations team.

The ideal candidate will possess 5+ years of progressive experience in operations, program management, or a related role, ideally within technology, SaaS, or a high-growth industry.

This strategic role requires exceptional written and verbal communication skills, with the ability to convey complex information effectively to diverse audiences.

The Senior Operations Specialist will be responsible for driving strategic initiatives, ensuring operational efficiency, overseeing reporting, and supporting the company's long-term growth.

The successful candidate will demonstrate a proven track record of collaborating with and influencing Cross-Functional stakeholders, Senior Executives, and C-Suite leaders.

Key responsibilities include:

  • Serving as the primary lead for critical company tools (e.g., JIRA) that support complex, cross-functional workflows
  • Developing and overseeing the tooling strategy and roadmap to ensure alignment with evolving business needs and goals
  • Acting as the primary systems expert and administrator for the tool
  • Defining, documenting, and implementing the tooling configuration and functional use cases based on organizational workflows
  • Leading the implementation, customization, and user enablement of the tool to maximize utilization

In addition, the Senior Operations Specialist will drive alignment with functional stakeholders to define requirements and success criteria for complex, cross-functional initiatives/projects that will optimize our systems and processes.

They will also facilitate strategic decision-making with executives and across departments to prioritize operational initiatives and projects for successful implementation.

A strong understanding and passion for AI are highly desirable to drive the exploration, evaluation, and implementation of innovative solutions.

Candidates should have proficiency in Product & Agile Project Management tools: Aha, Dovetail, JIRA or similar, and familiarity with project management processes, tracking, and experience implementing process improvements.



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