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Retail Store Operations Director
1 week ago
Job Overview:
We are seeking a Retail Store Operations Director to lead a thriving high-volume Canadian Tire location in Toronto GTA - East. This is an opportunity for a hard-working and process-driven professional to make a lasting impact. The successful candidate will oversee all aspects of store operations, including leadership, team development, operational excellence, merchandising, customer experience, and community engagement.
Key Responsibilities:
Inspire, mentor, and manage a team of 150+ employees across multiple departments, including department managers and supervisors.Recruit, onboard, and develop top talent to ensure a high-performing team that meets the store's strategic goals.Foster a culture of collaboration, accountability, and excellence.Develop team members through coaching, performance feedback, and training programs to ensure continuous growth and development.Operational Excellence:
Ensure smooth day-to-day operations by managing processes and workflows, maintaining high standards of safety, compliance, and store organization.Proactively identify and address store-specific needs, ensuring alignment with corporate objectives.Maintain a clean, welcoming, and functional store environment for customers and employees alike.Merchandising & Inventory Management:
Oversee and execute merchandising strategies to optimize product placement, inventory turnover, and seasonal transitions.Leverage market trends, customer insights, and micro-season data to adjust product offerings and layouts effectively.Collaborate with department managers to ensure product availability and timely stock replenishment.Customer Experience:
Champion a customer-first mindset by creating a welcoming atmosphere and ensuring consistent, high-quality service.Handle escalated customer concerns professionally, using them as opportunities to improve processes and service standards.Engage with customers on the retail floor to gather feedback and identify areas for improvement.Requirements:
5 years of experience leading associates in a large retail environment with sales volume exceeding $20M annually.5 years of experience working in a fast-paced, cross-functional work environment.Proven ability to build and maintain cross-functional relationships in a matrixed environment.Experience analyzing and using customer, market, and competitor data to inform decisions and business planning.