Customer Service Agent Commercial Banking
3 weeks ago
Your role Support our business clients with their banking transactions and credit/banking needs and help them use our digital solutions Analyze and understand business client needs in order to provide advice on the best solution and/or digital products Offer a distinctive client experience Follow compliance and fraud prevention rules in effect.
Our Client Contact centre is open Monday to Friday from 7:00 a.m. to 8:00 p.m. Your work schedule is variable, and you’ll be informed of your schedule three weeks in advance. Possibilty of hybrid work (under certain conditions)*** Your team You’ll work with your manger and a dynamic team of 90 employees in the Commercial sector of our Customer Experience Centre Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged. Learning and development Your onboarding will involve on-the-job training that will help you understand and experience the call centre environment and get to know your colleagues. Trainers, colleagues, and your manager will support you to help you reach your full potential. Prerequisites ·
College diploma in a 3-year technical program (DEC) and at least 3 years of experience OR a Bachelor’s degree ·
Customer service experience ·
Ability to identify business opportunities ·
Bilingualism spoken and written (English/French) is essential because you’ll regularly do business with clients across Canada Skills ·
Experience and knowledge of call centre environments ·
Eagerness to develop your skills ·
Show attention to detail and honour your commitments ·
Team spirit and the ability to adapt to frequent changes
Your advantages As soon as you are hired, we offer you several advantages so that you can flourish. In addition to a competitive remuneration that starts at $25.85/h, we offer several flexible and advantageous benefits for you and your loved ones: Reimbursement of your studies Health and wellness program with many benefits Assurance collective flexible Pension plan Share acquisition plan Employee and Family Assistance Program Preferential banking Community Involvement Program Telemedicine Virtual Sleep Enhancement Clinic These benefits are just a few of the many benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family. Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.
#CCSM #sacE Your benefits
In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.
Health and wellness program, including many options Flexible group insurance Generous pension plan Employee Share Ownership Plan Employee and Family Assistance Program Preferential banking services Initiatives promoting community involvement Telemedicine service Virtual sleep clinic These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family. Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.
We're putting people first:
We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees. We want our recruitment process to be fully accessible. If you require accommodations, feel free to let us know during your first conversations with us. We welcome all candidates What can you bring to our team? Ready to live your ambitions?
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Montreal, Quebec, Canada National Bank Full timeJob Title: Customer Service Agent Commercial BankingJoin our team at National Bank as a Customer Service Agent Commercial Banking and contribute to delivering exceptional customer experiences.About the Role:We are seeking a highly motivated and customer-focused individual to join our Commercial Banking team. As a Customer Service Agent, you will be...
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Montreal, Quebec, Canada National Bank Full timeJob SummaryWe are seeking a highly skilled Customer Service Agent Commercial Banking to join our team. As a key member of our Commercial Banking department, you will be responsible for providing exceptional customer service to our business clients.Your Key ResponsibilitiesSupport our business clients with their banking transactions and credit/banking...
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Montreal, Quebec, Canada National Bank Full timeJob SummaryWe are seeking a highly skilled Customer Service Agent to join our Commercial Banking team. As a key member of our team, you will be responsible for providing exceptional customer service to our business clients, building trust-based relationships, and identifying business opportunities.Key ResponsibilitiesSupport business clients with their...
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