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Bilingual Commissions Administrator

4 weeks ago

Toronto, Ontario, Canada Foresters Financial Full time

Career Opportunity

Role Title

Bilingual Commissions Administrator

Purpose of Role

To investigate and answer insurance adviser telephone and email commission enquiries regarding all aspects of their compensation. In addition to processing all account activities to ensure that the adviser meets payrun deadlines.

Job DescriptionKey Responsibilities
  • Prepare weekly and monthly commission runs and reports.
  • Perform compensation adjustments based on policy changes.
  • Ensure commissions are paid out correctly and investigate any inconsistencies.
  • Provide commission information as requested in a timely manner to both internal and external contacts.
  • Input data accurately into the system.
  • Track information and assist on debt collection processes of agents and agencies.
  • Handle commission debt repayments from agents and agencies.
  • Respond to and ensure efficient resolution to daily telephone and email inquiries pertaining to compensation issues, meeting established service level standards.
  • Other duties as required.
Key Qualifications
  • College Diploma or equivalent work experience is required.
  • Post Secondary degree or equivalent field experience is an asset.
  • 1-2 years of experience in Insurance Industry is required.
  • Fluently bilingual in both French and English (written and verbal).
  • Strong analytical and problem-solving skills.
  • Good mathematical skills.
  • Intermediate to advanced knowledge of Microsoft Excel.
  • Excellent written and verbal communication skills in French and English.
  • Strong attention to detail and accuracy.
  • Accounting and bookkeeping background would be an asset.
  • Requires strong ability to multi-task under pressure and time constraints to meet various deadlines while maintaining keen attention to detail.
  • Able to respond to constantly changing needs and schedules and to organize and prioritize workload.
  • Decisive with good judgment/decision-making skills to act effectively in resolving compensation issues.
  • Requires well-developed problem-solving and analytical skills.
  • Accurate keyboarding skills with good working knowledge of Word and Excel.
  • Ability to work within the hours of Insurance Operations (8:00am – 8:00 pm).
  • Must be willing to work extended hours, evenings, and weekends during peak periods as required to meet SLA's.

Equal Opportunity Employment and Inclusion at Foresters Financial, we are committed to sustaining an equal opportunity environment for all job applicants. We embrace Inclusion, Diversity and Equity (IDE) as a core strategic objective for building strong, innovative teams in which all our employees can show up wholly and authentically as themselves.

Foresters Financial strives to provide an accessible candidate experience for prospective employees with different abilities. If you anticipate needing any type of accommodations during the recruitment process, please contact us in advance of your appointment.

Thank you for choosing Foresters. Only those candidates who will be selected for further consideration will be contacted by our Talent Acquisition Team.