Technical Operations

5 days ago


Golden Horseshoe, Canada Process Fusion Full time
p>Systems Engineer – Technical Operations

Office Location: Etobicoke, remote work available

The Company:

Process Fusion (PFI) is a managed services and cloud application provider of Secure Information Exchange (SIX) and Business Process Automation (BPA) solutions. Our mission is to help organizations automate critical business processes, exchange information securely, and eliminate inefficiencies associated with manual processes.

The Opportunity:

We are seeking a Systems Engineer to join us as a permanent employee. Reporting to the Director of Technical Operations, this is a Toronto-based role working primarily on ongoing operations and support for our worldwide customers. In this role, you will monitor, patch, and support equipment, software, and systems to ensure they function according to Process Fusion Inc and customer requirements.

  1. Working with small to medium-sized project teams following modern best practices in project management.
  2. Playing various roles within a project such as Helpdesk Analyst, Systems Engineer, Systems Analyst, Business Analyst, or Project Lead.
  3. Preparing documentation for various activities in the project including ongoing operation and maintenance.
  4. On-call and work on scheduled (or ad-hoc) maintenance windows for after business hours work.

Minimum Requirements:

  1. Successful completion of a post-secondary education with a degree or diploma in an IT-related discipline.
  2. Excellent oral and written English communication skills (French considered an asset).
  3. Experience in working in an IT support area.
  4. Experience working with Microsoft Windows Server environments, Linux Servers, on-premise or cloud-based, including technologies such as Active Directory, DNS, GPOs, Exchange or Office online (O365), MS SQL, MS Azure, VMWare, IIS.
  5. Experience with Networking technology and protocols considered an asset: advanced IP routing, IP telephony, unified communications, virtualization, and storage technologies.
  6. Basic to Intermediate PowerShell experience is an asset.


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