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Food and Beverage Attendant Lead

2 months ago

Vancouver, Canada Coast Hotels Full time

Monday, October 21, 2024

Your company, your values, your career

Coast Hotels is a dynamic and growing brand. Our culture is rooted in our values, leadership accountability, and the growth and development of our Ambassadors.

The Server / Lead Server will contribute to the overall success of the hotel by providing superior customer service and upholding quality standards for Coast Hotels Food & Beverage operations.

Responsibilities:

  • Provides customer service through the completion of routine duties and tasks such as taking, relaying, and serving food and/or beverage orders, pouring all drinks as per Serving it Right industry standards, providing food and/or beverage product knowledge, managing reservations, handling cash, cheques, credit and debit card transactions in accordance with Hotel Policies.
  • Acts as an ambassador for Coast including greeting guests, making them feel welcome, and handling basic inquiries.
  • Adheres to quality and industry standards when completing tasks.
  • Checks on guest satisfaction and follows up on requests where possible and appropriate.
  • Ensures the safety and security of the property, the ambassadors and guests when completing tasks.
  • Stocks supplies and maintains inventory levels.
  • Demonstrates a customer service attitude with internal/external contacts.
  • Other duties as required.

Skills/Knowledge/Experience:

  • Industry-specific certifications such as FOODSAFE and Serving It Right (or equivalent).
  • Hepatitis A vaccination is recommended.
  • Professional attitude and appearance.
  • Excellent communication, interpersonal, and customer service skills.
  • Cash handling experience an asset.
  • Ability to multi-task.
  • High attention to detail.
  • Exemplifies Coast’s core values and enjoys working in a culture of accountability.

Additional Skills:

  • Secondary school diploma preferred.
  • Strong time management and organizational skills.
  • Knowledge of health and safety regulations.
  • Knowledge of menu items.
  • Ability to work as part of a team and independently.
  • Industry-specific certifications such as Food & Beverage Server an asset.
  • Workplace Hazardous Materials Information System (WHMIS) training an asset.
  • Able to work a flexible schedule, which includes evenings, weekends, and holidays.

Coast Hotels offers a variety of benefits, including competitive wages & benefits, employee discounts, training & development, career advancement opportunities & more

Coast Hotels is an Equal Opportunity Employer. Coast Hotels would like to thank all interested applicants. Only those selected for an interview will be contacted.

NO PLACE LIKE COAST

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