Food and Beverage Manager

5 months ago

Vancouver, Canada Harbour Cruises Full time

**About Us**

Operating year-round for private charters and catering, Harbour Cruises is Vancouver’s leader in boat cruise entertainment. We are proud to offer Vancouver’s only narrated tour of the inner-harbour, and the city’s most popular dinner, and luncheon cruises. In addition to retail cruise products, private corporate events, and special event cruises, we also offer a unique and delightful way to experience the city. We are known for our attentive and efficient onboard staff, and professionally prepared cuisine. We are committed to ensuring that our guests’ cruises are events they’ll remember and repeat Based out of Vancouver Harbour in beautiful Vancouver, BC - we are dedicated to offering our guests the highest standards of customer service, quality and professionalism in the hospitality industry.

If you’re interested in learning more about our company culture, and joining our team of passionate service professionals, you can check out more about our team here.

**What you will work on**

At Harbour Cruises, the Food & Beverage Manager is responsible for our Food and Beverage Multi-Unit Operations including and not limited to our: Vessels, Offsite, Dock-Side and Pop-ups Events. The Food & Beverage Manager is also responsible for strategic planning, execution, follow-up, and overall analytics of our products and services. The successful applicant will be responsible for structuring and maintaining a high level of service, consistently across all our venues. Aside from being business and industry savvy, the Food & Beverage Manager has experience and energy for cultivating a positive and inclusive working culture. The Food & Beverage Manager is meticulous, systematic, organized, professional, and a great team player.

As **Food & Beverage Manager** at Harbour Cruises, you’ll get to:

- Manage all Food and Beverage operations including all our venues (Vessels, Offsites, Popups etc.)
- Comprehensive knowledge of spirits, cocktails and wines
- Maintain exceptional levels of customer service
- Ensure and exemplify compliance of Harbour Cruises brand standards
- Recruit, train and develop our Food & Beverage Team (Onboard, onsite, offsite)
- Manage guest queries and concerns with tact, professionalism and efficiently.
- Develop and execute departmental targets and objectives, schedules, budgets, policies & procedures, etc.
- Work in tandem with our Executive Chef for Menu Development, Cost Control, Productivity, Quality Assurance
- Ensure our Food and Beverage departments are adequately and productively staffed according to labour standards
- Drive revenue through effective pricing strategies, promotions, initiatives, etc.
- Hold our teams to high standards by holding them accountable through (Checklists, Reviews, Audits, Performance Management, Progressive Management, Tests etc)
- Ensure that all our venues are set up for success through the maintenance and organization of our equipment and resources. (ie. Inventory, communication)
- Conduct daily inspections and walkthrough of our spaces and follow up with non-conformities
- Liase with all departments to ensure seamless communications to execute our daily operations
- Ensure all our venues are in “show ready” condition, and work directly with our Maintenance department to ensure everything is functional and clean
- Innovate with our Operations and Sales team to develop trending and profitable ideas to increase branding awareness
- Responsible for tactful engagement with our clients (Feedback, Quality Assurance, Problem Solving, Customer Service etc)
- Adhere to all Safety requirements and acts as the Point of Contact onboard - responsible for both our employees and external guests
- Manage, Network, and develop vendor relations and partnerships (ie. Local Communities, businesses, organizations and events)
- Additional duties as assigned

**What you will bring to the team**
- Food and Beverage Management and leadership experience in a Multi-Unit Operation
- Banquets, Restaurants, other venues
- Experience recruiting, managing and developing up to 50+ employees seasonally
- Communicate, collaborate, and execute any BEOs provided with the Sales Department
- Identify creative solutions or alternatives to optimize our operations
- Demonstrated ability to maximize revenue without compensating customer service
- Being a consistent presence on the floor to support and lead the team
- Extensive Food and Beverage Knowledge - minimum 10+ years of experience
- Ability to build and maintain positive internal and external relationships
- Unfazed by pressure and excellent ability to work in fast paced and demanding environments
- Hands-on approach, not afraid to get your hands dirty
- Catering, Banquets, Restaurants experience is an asset
- Delivers outstanding customer service and interpersonal skills
- Excellent Communicator (Internal and external)
- Multi-tasking, flexible and able to think quickly on their feet
- Attention to Detail and Organiz

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