Client Services Manager

3 weeks ago

Old Toronto, Canada Google Inc. Full time
p>corporate_fare Google place Toronto, ON, CanadaMid

Experience driving progress, solving problems, and mentoring more junior team members; p>Minimum Qualifications:

  • Bachelor’s degree or equivalent practical experience.
  • 8 years of experience in a project/program management, consulting, or a client-facing role.
Preferred Qualifications:
  • Ability to develop internal and external stakeholder networks - navigating Google and the client side to build relationships necessary to deliver against plans and projects.
  • Excellent technical project management enabling multiple cross-functional teams to deliver against the plan.
About the Job

gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self-help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers' business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Collaborative and inclusive thought partner, architecting services plans to accomplish their goals, and effectively delivering on complex, technical, global projects.

Design a Java Server Pages (JSP) by aligning solutions and resources in collaboration with gTech Ads delivery resources. Unlock new opportunities for growth by scoping projects.Coordinate the delivery of the services plan working with gTech Ads execution teams in region, Customer Support, and Media Solutions.

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