Specialist, Account Manager

3 weeks ago

Hamilton, Canada Otis Full time
Date Posted:2024-12-13Country:CanadaLocation:LOC13025 7 Keefer Court, Hamilton, Ontario, L8E 4V4, CanadaOtis Elevator Company is searching for a highly motivated Account Manager responsible for territory sales, margin growth & customer satisfaction for all customers within the assigned geography.Essential Responsibilities
  • Prospect, build, and maintain customer relationships; achieve or exceed sales objectives; serve as technical sales consultant to customers in the assigned territory. Responsible for both territory sales & margin growth.
  • Retain and renew current maintenance agreements by improving customer satisfaction via MFA program.
  • Manage and nurture account relationships to drive renewals and repair opportunities.
  • Conduct sales planners and needs assessments to inform account targeting efforts, including expansion within existing installed base and renewal efforts.
  • Assist with customer concern resolution along with Operations, including Service Project Manager and Service Supervisor.
  • Partner with branch business development sales team to identify business development opportunities.
  • Actively communicate competitive feedback and market dynamics internally to help further improve solution set and refine message.
  • Use Otis’ sales tools to effectively track opportunities, pipeline, and forecast sales results.
  • Manage opportunities in the CRM pipeline and provide accurate forecasting.
Education / Certifications
  • Bachelor’s degree required.
Basic Qualifications
  • Ability to work in a highly team-oriented and dynamic environment.
  • 4+ years of sales and account management experience.
  • Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers.
  • Candidate must be customer-centric with a strong desire to achieve customer satisfaction.
  • Need to be self-motivated and able to manage many simultaneous projects and responsibilities.
  • Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software.
  • Strong leadership skills, goal-oriented, and self-motivated with strong time management and organizational skills.
About Otis

Otis is the world’s largest elevator and escalator manufacturing, installation, and service business. We serve customers in over 200 countries and territories around the world and maintain more than 2 million elevators and escalators globally. Our Gen2 elevator system, energy-saving ReGen drive technology, and Link escalator solutions have set industry standards for innovation and performance.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions and the skills and capabilities you’ll gain working alongside the best and brightest keep us connected and on the cutting edge.

We provide opportunities, training, and resources that build leadership and capabilities in Sales, Field, Engineering, and Major Projects.

Become a part of the Otis team and help us #Buildwhatsnext

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class. #J-18808-Ljbffr

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