Account Manager Ii

6 months ago

Hamilton, Canada Staples Full time

**Staples is business to business. You’re what binds us together.**

Staples Promotional Products leads the industry with design expertise, best in class technology and inspiring creativity. SPP offers hundreds of customizable products - from coolers to notebooks - that allow companies to maximize brand recognition and reach thousands of people at a low cost.

**What you’ll be doing**:

- Manage day-to-day relationship with customer by developing a high value-add relationship with key contact/buyer.
- Uncover and build relationships with influencers, in order to penetrate deeper into Staples Lines of Business.
- Identify and develop strategy for short-term and long-term sales retention and penetration opportunities, by managing all funnel activity in SFDC.
- Coordinate account servicing and fulfillment with support from Customer Service.
- Achieve product mix and other L.O.B. targets based on account potential.
- Introduce Lines of Business Specialists with key contacts/influencers.
- Increase market share within portfolio of accounts through penetration of Line of Business and reactivating inactive accounts.
- Conducts regular Performance Business Reviews (PBR’s) with all accounts in their book.
- Achieve retention and penetration targets in existing and gifted accounts.
- Target Segmentation - Assigned accounts, minimum of $15,000 in annual sales potential.
- Time Allocation - 60% Customer Time, 40% Non-Customer Time.
- Lead Strategic Account Planning Sessions, and Rapid Rotation meetings on accounts greater than $100,000.

**What you bring to the table**:

- Strong knowledge and understanding of telesales and the sales planning process.
- Strong computer literacy with Microsoft Office Suite especially Outlook, Excel, and PowerPoint.
- Strong interpersonal and customer relationship building skills.
- Strong verbal, written, and presentation skills.
- Strong business and financial acumen.
- Ability to demonstrate consultative selling skills.
- Strong problem solving and negotiation skills with proven closing ability.
- Superior time management and organizational skills.
- Detail oriented with strong administrative follow-up and follow-through.

**Qualifications**:
**What’s needed
- Basic Qualifications**:

- 3+ years of sales experience penetrating or maintaining accounts

**What’s needed
- Preferred Qualifications**
- Post-secondary education in business related discipline - Diploma or Degree preferred.
- Previous office product industry experience is helpful.

**We Offer**:

- Competitive salary.
- Inclusive culture with associate-led Business Resource Groups and resources such as the Social Justice Resource Centre.
- Flexible PTO and Holiday Schedule (10 observed paid holidays), Online and Retail Discounts, Company Match RRSP, Benefits and Physical and Mental Health Wellness programs.
- Growth & development opportunities.

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