Customer Service Delivery Person
3 months ago
If you are looking for a positive work environment, a sense of belonging, purpose and happiness of human dimensions, where collaboration and continuous improvement are part of your day-to-day, and where you have a direct impact on the customer experience, you are at the right place
Omnitrans is currently searching for a Client Service Representative, Courier to join our Courier team in Montreal.
Responsibilities :
- Identify and assess clients’ needs to achieve satisfaction
- Build sustainable relationships and trust with clients through open and interactive communication
- Manage large volume of shipments and provide status updates, reports and key performance indicator (KPI) to clients
- Coordinate dispatching / pickups with vendors and warehouses
- Follow up with clients/vendors to ensure resolution
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits
- Initiate and follow up on tracers and delivery intercept
- Initiate and follow up on claims against courier service provider
- Perform general clerical duties
- Promote courier service and provide spot quotes
- Improve the department proficiency and coordinate with other departments
What you bring:
- 3 to 5 years of experience in customer service or related field
- Computer knowledge (word, excel)
- Excellent communication skills and fluent in French and English (written and spoken)
- Customer Service Skills
- Autonomous
- Prioritize and manage time effectively
What we offer:
- Be part of a well-established international company, combining 45 years of experience in Customs Brokerage & Logistics services.
- Have an impact on the growth of the company.
- A hybrid work environment with 2 days per week at the office.
- 24/7 telemedicine platform and an extra healthcare account expense.
- Have access to a complete insurance program of dental & medical services, a coverage of $500/specialists/year.
- Grow your career in a reputable company.
- Work in a flexible company with an agile mindset.
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