Service Delivery Manager

2 weeks ago


Montreal, Quebec, Canada VusionGroup Full time
Company Overview
VusionGroup is a dynamic and forward-thinking company with an international presence in 19 countries. We pride ourselves on our commitment to innovation, community impact, and employee well-being.

Salary
We offer a competitive salary of $65,000 - $90,000 per annum, commensurate with experience, plus additional benefits and perks that support your personal and professional growth.

Job Description
Key Responsibilities:
• Coordinate and schedule field service activities, including installations, repairs, and maintenance, in collaboration with suppliers and internal teams.
• Enforce Service Level Agreements (SLAs) and ensure timely completion of tasks.
• Work closely with support teams to provide remote assistance to on-site technicians.
• Verify successful installation completion and perform follow-up surveys with customers.
• Develop and maintain strong relationships with coworkers, external suppliers, and stakeholders.
• Act as the primary point of contact for external suppliers, ensuring seamless communication and timely delivery of services.
• Monitor and analyze key performance indicators (KPIs) to meet performance goals.

Qualifications and Skills:
• 1+ year of experience in coordinating field service activities or working with external suppliers.
• Excellent communication, problem-solving, and negotiation skills.
• Proficiency in using various software tools, including SAP and Microsoft Office Suite.
• Strong organizational, time management, and multitasking abilities.

Benefits:
• Generous paid time off (PTO): 35 days PTO to promote work-life balance and trust.
• Comprehensive health and wellness programs, including healthcare benefits and retirement savings plans.
• Financial planning and family-First Support, including flexible work arrangements and volunteer opportunities.
• Career growth opportunities, including e-learning and global mobility potential.
• Commute benefits and philanthropy matching program.

  • Montreal, Quebec, Canada Optel Full time

    At Optel, we are seeking a highly skilled Service Delivery Manager to join our Technical Services team. This role is responsible for overseeing the delivery of service projects from both a financial and technical perspective.We offer a competitive $80,000 - $120,000 per year salary, depending on experience, along with a range of benefits including flexible...


  • Montreal, Quebec, Canada beBee Professionals Full time $45,000 - $65,000

    We are seeking a Service Delivery Manager to join our team at beBee Professionals. As a key member of our team, you will be responsible for supervising daily operations, ensuring efficient workflows and high-quality service.Key Responsibilities:Supervise daily operations, ensuring smooth workflows and high-quality service.Train, mentor, and manage team...

  • Account Manager

    1 month ago


    Montreal, Quebec, Canada National Bank Full time

    Account Manager - Service DeliveryAs an Account Manager in Service Delivery at National Bank, you will play a key role in building and maintaining strong relationships with clients. Your primary responsibility will be to optimize processes and provide support to portfolio managers, ensuring a high level of customer service is maintained.Key...


  • Montreal, Quebec, Canada Software International Full time

    About the RoleAs a seasoned professional in service delivery, you will play a pivotal role in shaping our clients' experiences. Your expertise will be instrumental in driving customer satisfaction and loyalty.The ideal candidate will have 15 years of experience in project and/or service delivery, with a proven track record of success in managing large...


  • Montreal, Quebec, Canada CN Full time

    About the RoleCN is seeking a highly skilled Service Delivery Manager to join our Information & Technology (I&T) team. As a key member of our team, you will be responsible for managing the day-to-day operation of our network and telecom environment in a stable, secure, and cost-effective manner.Main Responsibilities Partner with HR to bring new talent to the...


  • Montreal, Quebec, Canada CN Full time

    About the RoleCN is seeking a highly skilled Service Delivery Manager to join our Information & Technology (I&T) team. As a key member of our team, you will be responsible for managing the day-to-day operation of our network and telecom environment in a stable, secure, and cost-effective manner.Main Responsibilities Partner with HR to bring new talent to the...

  • IT Operations Manager

    2 weeks ago


    Montreal, Quebec, Canada BRP Full time

    We are hiring an IT Operations Manager to oversee the delivery of IT services. The ideal candidate will have experience in leading teams and managing critical IT processes.Lead the change management process and evolve it continuously. Manage the major incident process and team. Transform the problem management process. Manage third-party vendors providing IT...


  • Montreal, Quebec, Canada Manulife Full time

    About the RoleManulife is seeking a highly motivated and experienced Service Delivery Manager to join our AdminAdvantage Administration team. As a key member of our team, you will be responsible for managing end-to-end experience for clients within the assigned portfolio.Key ResponsibilitiesEngage directly with clients to anticipate or respond to their needs...

  • IT Delivery Manager

    3 weeks ago


    Montreal, Quebec, Canada SGS Société Générale de Surveillance SA Full time

    About the Role:Societe Generale seeks an experienced IT Delivery Manager to lead the development of efficient production processes within the Global Banking Technology & Operations team. The ideal candidate will have a strong understanding of ITIL and IT Service Management principles, with a proven ability to drive production practices and improve service...


  • Montreal, Quebec, Canada CN Full time

    At CN, we strive to move our company—and North America—forward. Our Information & Technology (I&T) team plays a critical role as the engine that keeps us in motion. With a focus on agile methodology, our teams automate and digitize our railroad to ensure our operations run optimally and safely, allowing employees to focus on value-added tasks. You will...


  • Montreal, Quebec, Canada CN Full time

    At CN, we strive to move our company—and North America—forward. Our Information & Technology (I&T) team plays a critical role as the engine that keeps us in motion. With a focus on agile methodology, our teams automate and digitize our railroad to ensure our operations run optimally and safely, allowing employees to focus on value-added tasks. You will...


  • Montreal, Quebec, Canada CN Full time

    Job SummaryAs a key member of the CN team, the Service Offering Manager will be responsible for managing the day-to-day operation of the network and telecom environment in a stable, secure, and cost-effective manner. This will involve building strong working relationships with product or service providers to ensure performance levels are met.Main...


  • Montreal, Quebec, Canada Hamilton Barnes Associates Limited Full time

    We are a renowned Managed Services Provider (MSP) with an outstanding reputation for delivering exceptional results, particularly within the Public sector. Our clients trust us as their go-to partner for public sector services.About UsDue to our continued growth and expansion, we are seeking an experienced Lead Service Delivery Manager to lead our Service...


  • Montreal, Quebec, Canada Software International Full time

    Job Title: IT Service Delivery Sales RepresentativeSoftware International is seeking a highly skilled and experienced IT Service Delivery Sales Representative to join our team. As a key member of our sales team, you will be responsible for generating new business opportunities, managing relationships with clients, and driving sales for IT infrastructure...

  • Production Manager

    3 weeks ago


    Montreal, Quebec, Canada SGS Société Générale de Surveillance SA Full time

    About the Role:Societe Generale de Surveillance SA is seeking an IT Production and Risk Manager to join our Global Banking Technology & Operations team. As an IT Production and Risk Manager, you will be responsible for developing efficient methods for delivering IT services, creating well-designed production processes, and defining clear responsibilities for...


  • Montreal, Quebec, Canada Alteo Inc. Full time

    Field: ITJob Description: Alteo Inc. is seeking a Service Delivery Specialist to join their team in Montreal.Main Responsibilities:Handle customer requests to ensure delivery of services while maintaining contractual SLAs.Process and implement service requests to meet customer needs.Provide guidance and support to team members to improve collective...


  • Montreal, Quebec, Canada NOTARIUS Full time

    Where Challenge Meets PassionNotarius, a growing Montreal tech company, is seeking a Service Delivery Developer to ensure the successful delivery of our products and services to clients.As a Service Delivery Developer, you will play a crucial role in developing and maintaining service delivery solutions, collaborating with cross-functional teams, and...


  • Montreal, Quebec, Canada NOTARIUS Full time

    OverviewNotarius, a rapidly growing tech company in Montreal, is seeking a Service Delivery Specialist to join its team. The successful candidate will play a crucial role in ensuring the successful delivery of our products and services to clients.


  • Montreal, Quebec, Canada Amilia Enterprises Inc. Full time

    **About Amilia Enterprises Inc.**We are a close-knit community of caring, entrepreneurial-minded individuals who challenge and support each other on every project.Our mission is to revolutionize the way recreation organizations leverage technology, providing an eCommerce platform for activities and recreation that enables organizations to engage and connect...


  • Montreal, Quebec, Canada Talentuch Full time

    Talentuch is a leading provider of CRM solutions for businesses in Canada.As the Head of Professional Services Delivery, you will play a key role in shaping the company's Professional Services practice and driving its evolution.You will be responsible for managing the overall portfolio of project delivery and software implementations, ensuring that our...