Service Delivery Manager
2 weeks ago
VusionGroup is a dynamic and forward-thinking company with an international presence in 19 countries. We pride ourselves on our commitment to innovation, community impact, and employee well-being.
Salary
We offer a competitive salary of $65,000 - $90,000 per annum, commensurate with experience, plus additional benefits and perks that support your personal and professional growth.
Job Description
Key Responsibilities:
• Coordinate and schedule field service activities, including installations, repairs, and maintenance, in collaboration with suppliers and internal teams.
• Enforce Service Level Agreements (SLAs) and ensure timely completion of tasks.
• Work closely with support teams to provide remote assistance to on-site technicians.
• Verify successful installation completion and perform follow-up surveys with customers.
• Develop and maintain strong relationships with coworkers, external suppliers, and stakeholders.
• Act as the primary point of contact for external suppliers, ensuring seamless communication and timely delivery of services.
• Monitor and analyze key performance indicators (KPIs) to meet performance goals.
Qualifications and Skills:
• 1+ year of experience in coordinating field service activities or working with external suppliers.
• Excellent communication, problem-solving, and negotiation skills.
• Proficiency in using various software tools, including SAP and Microsoft Office Suite.
• Strong organizational, time management, and multitasking abilities.
Benefits:
• Generous paid time off (PTO): 35 days PTO to promote work-life balance and trust.
• Comprehensive health and wellness programs, including healthcare benefits and retirement savings plans.
• Financial planning and family-First Support, including flexible work arrangements and volunteer opportunities.
• Career growth opportunities, including e-learning and global mobility potential.
• Commute benefits and philanthropy matching program.
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