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Senior Sales Manager

3 months ago

Edmonton, Canada Coast Hotels Full time

Your company, your values, your career

Coast Hotels is a dynamic and growing brand. Our culture is rooted in our values, leadership accountability, and the growth and development of our Ambassadors.

Coast Edmonton Plaza Hotel by APA is strengthening our sales team and expanding our portfolio. We are excited to introduce a new position and seek a candidate with excellent hotel sales skills who will be a wonderful fit for our exceptional team of ambassadors.

Reporting to the Director of Sales of the hotel, the Senior Sales Manager will contribute to the overall success of the company by providing superior customer service and selling products and/or services that maximize revenues as identified in Coast Hotels Strategic Plan. This role provides the successful candidate an opportunity to make an impact with the growing downtown Edmonton Ice District.

This role offers a work-from-home schedule for added flexibility.

Responsibilities
  • Performs specialized duties in relation to Sales, such as acting as a key point of contact with the client, qualifying the business, and liaising with external customers and internal contacts to deliver service.
  • Promotes Coast's products and services, assists with the organization and execution of sales campaigns, and participates in trade-shows or other promotions related to Sales.
  • Identifies opportunities for increasing revenues and market share for the assigned markets; develops and initiates cross-property sales opportunities for other Coast Hotels locations.
  • Achieves timely and accurate processing of professional quote presentations, contracts, reports, and client correspondence by proficiency in administrative duties, including keeping detailed and updated client records.
  • Attends industry and/or professional events or conferences to maintain industry/professional knowledge and network with industry peers.
  • Participates in site inspections, client appointments, and client events as needed to broaden market share.
  • Understands operational needs, forecasts, and proactively addresses situations, implementing sales processes, policies, systems, and practices that contribute to effective procedures.
  • Adheres to departmental budgets and prioritizes resource allocations appropriately.
  • Communicates and monitors company policies and practices and how they relate to Sales; establishes and communicates clear objectives, targets, and operational standards.
  • Follows up on internal/external inquiries related to the sales function within the functional area.
  • Demonstrates a superior customer service attitude with internal/external contacts, listening to and understanding the needs of guests, anticipating and addressing concerns and requirements.
  • Delivers excellent service aligned with company policies and brand promises; removes barriers to delivering exceptional guest experiences.
  • Resolves issues and identifies when to escalate them.
  • Liaises with other departments as required.
  • Other duties as required.
Skills/Knowledge/Experience
  • Secondary school diploma.
  • 3-5 years of related Sales experience with 1 year in a hotel sales role an asset.
  • Advanced interpersonal and communication skills.
  • Excellent attention to detail.
  • Excellent phone manner/etiquette and communication skills with emphasis on demonstrated ability to sell hotel services.
  • Intermediate level in use of MS Office Suite.
  • Professional appearance and attitude.
  • Ability to multi-task and meet multiple deadlines.
  • Some experience with conflict resolution an asset.
  • Understanding and speaking a second language is an asset.
  • Experience dealing with fast-paced customer service-oriented environments.
  • Exemplifies the Coast Core Values and enjoys working in a culture of accountability.

Coast Hotels offers a variety of benefits, including competitive wages & benefits, employee discounts, training & development, career advancement opportunities & more

Coast Hotels is an Equal Opportunity Employer. Coast Hotels would like to thank all interested applicants. Only those selected for an interview will be contacted.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Sales and Business Development

Industries

Hospitality

Apply Now

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