Communications and Marketing Manager
5 days ago
Raffles Udaipur, your private oasis. Located on a 21 acres private island amid lush greenery, perfect for a rejuvenating stay. p>Job Description
Primary Responsibilities
Marketing Management
- Develops a public relations program for the hotel based on its marketing goals. Liaises with Marketing in targeting specific markets and developing the public relations strategies to reach these markets.
- Disseminates corporate press releases to appropriate local trade and consumer media.
- Establishes a program for sending promotional news to trade publications on a regular basis covering special events, promotions, etc.
- Accepts clients and media complaints, requests, and inquiries and coordinates handling with departments concerned.
- Maintains good public relations by extending personalized service to VIPs, e.g., li>
- Maintains clipping files pertaining to the hotel(s) based on daily perusal of the media and provides same to General Manager, other departments, other hotels, corporate public relations, as appropriate.
- Liaises with Human Resource Manager on matters affecting corporate image.
- Builds profile within local marketplace through attendance at various events.
- Presents a summary of visits to the General Manager and Director of Sales & Marketing on a regular basis.
- Closely coordinates social events in the hotel.
- Observes matters pertaining to PR activities of the hotel and other hotels (competitors) on a regular basis.
- Conducts performance reviews with the team.
- Develops and conducts all staff training programs for team members, focusing on their development needs and providing them with new skills to meet the changing needs of the business.
- Is aware of the hotel fire & life safety/emergency procedures.
Profile
Knowledge and Experience
- Diploma in Marketing / Communications.
- Excellent reading, writing and verbal proficiency in English language.
- Proficient in MS Excel, Word, & PowerPoint.
Competencies
- Strong leadership, interpersonal and training skills.
- Good communication and customer contact skills.
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