Appointment Coordinator

3 days ago

Victoria BC, Canada Volkswagen Victoria Full time

If you are a customer service champion and you have ever dreamed of an automotive career, Volkswagen Victoria has an exciting opportunity for a Service Appointment Coordinator to join our team We love our cars, but we know it’s the people behind them who make them what they are. To market, sell, and service great cars, we need great people That’s why at Volkswagen Victoria, we are passionate about our brand and foster this same passion and drive in our people. We know that the right person in the right position can do incredible things, join us today and start your rewarding career with an incredible company

As a support and client relations expert, the Service Appointment Coordinator provides essential continuity between the client during booking and appointment follow-up, as well as supporting the effective flow of vehicles through the service department. You are a bright, energetic, solution-oriented individual who believes that the path to success is paved with hard work, dedication, and exceptional customer service.

Compensation, benefits and amazing perks:

· An open, engaging, positive and inclusive work culture

· Opportunities to expand and advance your career with Volkswagen Victoria and the GAIN Group of Companies

· Competitive compensation package

· Extensive health and dental benefits

· Employee discounts at all GAIN Group of Companies locations

· So much more

Responsibilities include:

· Make outbound phone calls regarding service needs and available offers

· Answer a high volume of incoming calls from customers to schedule appointments

· Make follow-up phone calls to customers to book service appointments

· Send out appointment reminders by email to our existing customer base

· Respond to customer inquiries both by phone and email

· Meet or exceed appointment booking targets and appointment show ratio targets

· Provide customers with vehicle and service information as required

· Keep detailed records of appointments booked, phone calls made and customer comments

Requirements:

· Proficient in Microsoft Office Applications (Word, Excel, Outlook)

· Previous appointment coordinator and/or automotive experience is an asset

· Experience with CDK System is an asset

· Excellent customer service skills with positive and courteous telephone etiquette

· Strong organizational and time management skills

· Ability to multi-task without compromising on quality

· Ability to prioritize tasks according to importance in a fast-paced environment

· Excellent verbal and written communication skills

· Ability to interact professionally with both co-workers and our customers

· Extremely dependable and punctual

· Driver’s License (an abstract will be required prior to hire)

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