Appointment Coordinator

2 days ago


Victoria British Columbia, Capital, Canada Volkswagen Victoria Full time

If you are a customer service champion and you have ever dreamed of an automotive career, Volkswagen Victoria has an exciting opportunity for a Service Appointment Coordinator to join our team We love our cars, but we know it’s the people behind them who make them what they are. To market, sell, and service great cars, we need great people That’s why at Volkswagen Victoria, we are passionate about our brand and foster this same passion and drive in our people. We know that the right person in the right position can do incredible things, join us today and start your rewarding career with an incredible company

As a support and client relations expert, the Service Appointment Coordinator provides essential continuity between the client during booking and appointment follow-up, as well as supporting the effective flow of vehicles through the service department. You are a bright, energetic, solution-oriented individual who believes that the path to success is paved with hard work, dedication, and exceptional customer service.

Compensation, benefits and amazing perks:

· An open, engaging, positive and inclusive work culture

· Opportunities to expand and advance your career with Volkswagen Victoria and the GAIN Group of Companies

· Competitive compensation package

· Extensive health and dental benefits

· Employee discounts at all GAIN Group of Companies locations

· So much more

Responsibilities include:

· Make outbound phone calls regarding service needs and available offers

· Answer a high volume of incoming calls from customers to schedule appointments

· Make follow-up phone calls to customers to book service appointments

· Send out appointment reminders by email to our existing customer base

· Respond to customer inquiries both by phone and email

· Meet or exceed appointment booking targets and appointment show ratio targets

· Provide customers with vehicle and service information as required

· Keep detailed records of appointments booked, phone calls made and customer comments

Requirements:

· Proficient in Microsoft Office Applications (Word, Excel, Outlook)

· Previous appointment coordinator and/or automotive experience is an asset

· Experience with CDK System is an asset

· Excellent customer service skills with positive and courteous telephone etiquette

· Strong organizational and time management skills

· Ability to multi-task without compromising on quality

· Ability to prioritize tasks according to importance in a fast-paced environment

· Excellent verbal and written communication skills

· Ability to interact professionally with both co-workers and our customers

· Extremely dependable and punctual

· Driver’s License (an abstract will be required prior to hire)



  • Victoria, British Columbia, Capital, Canada dHKarchitects Full time

    Why work with us? Well, its pretty simple. dHKarchitects offers a comprehensive package for our employees that aligns with our fundamental firm values. Benefits? Yes. Vacation? Yes. Time for appointments/Family? Yes. Our aim is to draw the highest and best work out of all of our staff without creating a culture of work-obsession and long hours. We only ask...


  • Victoria, Canada Volkswagen Victoria Full time

    If you are a customer service champion and you have ever dreamed of an automotive career, Volkswagen Victoria has an exciting opportunity for a Service Appointment Coordinator to join our team! We love our cars, but we know it’s the people behind them who make them what they are. To market, sell, and service great cars, we need great people! That’s why...


  • Victoria, Canada Volkswagen Victoria Full time

    If you are a customer service champion and you have ever dreamed of an automotive career, Volkswagen Victoria has an exciting opportunity for a Service Appointment Coordinator to join our team! We love our cars, but we know it’s the people behind them who make them what they are. To market, sell, and service great cars, we need great people! That’s why...


  • Victoria, Canada Volkswagen Victoria Full time

    If you are a customer service champion and you have ever dreamed of an automotive career, Volkswagen Victoria has an exciting opportunity for a Service Appointment Coordinator to join our team! We love our cars, but we know it’s the people behind them who make them what they are. To market, sell, and service great cars, we need great people! That’s why...


  • Victoria, Canada Campus Auto Group Full time

    The Campus Auto Group is attuned to the needs of the local community. We have grown into one of Vancouver Islands largest auto groups, but we operate like a small-town local business. We encourage career growth and personal development within our company. We are looking for individuals who can contribute to our business operations today and towards our...


  • Victoria, BC, Canada Volkswagen Victoria Full time

    If you are a customer service champion and you have ever dreamed of an automotive career, Volkswagen Victoria has an exciting opportunity for a Service Appointment Coordinator to join our team! We love our cars, but we know it’s the people behind them who make them what they are. To market, sell, and service great cars, we need great people! That’s...


  • Victoria, BC, Canada Volkswagen Victoria Full time

    If you are a customer service champion and you have ever dreamed of an automotive career, Volkswagen Victoria has an exciting opportunity for a Service Appointment Coordinator to join our team! We love our cars, but we know it’s the people behind them who make them what they are. To market, sell, and service great cars, we need great people! That’s...


  • Victoria, British Columbia, Canada Carson Automotive Group Full time

    Senior Appointment CoordinatorVictoria Ford Alliancerequires a highly skilled Senior Appointment Coordinator to join its dynamic team. Located at the brand-new 2nd floor Business Development Centre in Victoria, BC, this is a full-time position responsible for managing high volumes of appointment phone calls.About You:A confident and articulate individual...


  • Victoria, Canada Carson Automotive Group Full time

    Assistant Appointment Coordinator  Victoria Ford Alliancerequires an energetic  Assistant Appointment Coordinator  to join our dynamic, results driven team. This is a full-time position located at our beautiful brand-new 2nd floor Business Development Centre in Victoria, BC. This position is responsible for a high volume of appointment phone calls;...


  • Victoria, Canada VICTORIA FORD ALLIANCE Full time

    **Assistant Appointment Coordinator** Victoria Ford Alliance ** **requires an energetic **Who you are**: - A natural conversationalist with exceptional phone etiquette; - Detail oriented with strong organizational skills; - Capable of prioritizing and managing various tasks at once; - Enjoy a fast paced, high energy environment; - Able to work well both...


  • Victoria, Canada The Jim Pattison Auto Group Full time

    The Jim Pattison Toyota Victoria is seeking a highly organized and customer-focused individual to join our team as an Automotive Appointment Coordinator. If you have a passion for delivering exceptional customer service and possess excellent organizational skills, we want to hear from you! This is a great opportunity for those who are looking to get into...


  • Victoria, British Columbia, Canada Carson Automotive Group Full time

    Carson Automotive Group requires an experienced Appointment Scheduling Coordinator to join our team.This is a full-time position located in Victoria, BC. The role involves handling high volumes of appointment phone calls, ensuring exceptional customer service and maintaining efficient scheduling processes.Who you are:A skilled communicator with excellent...


  • Victoria, Canada The Jim Pattison Auto Group Full time

    The Jim Pattison Toyota Victoria is seeking a highly organized and customer-focused individual to join our team as an Automotive Appointment Coordinator. If you have a passion for delivering exceptional customer service and possess excellent organizational skills, we want to hear from you! This is a great opportunity for those who are looking to get into...


  • Victoria, Canada Campus Auto Group Full time

    Campus Nissan Victoria is seeking a highly organized and customer-focused individual to join our team as an Automotive Appointment Coordinator. If you have a passion for delivering exceptional customer service and possess excellent organizational skills, we want to hear from you! This is a great opportunity for those who are looking to get into Service...


  • Victoria, Canada The Jim Pattison Auto Group Full time

    The Jim Pattison Auto Group’s relentless commitment to customer satisfaction has allowed us to grow into one of Canada’s largest companies. We encourage career growth and personal development within our company. We are looking for individuals who can contribute to our business operations today and our future growth. We encourage those with the required...


  • Victoria, Canada Campus Auto Group Full time

    The Campus Auto Group is attuned to the needs of the local community. We have grown into one of Vancouver Islands largest auto groups, but we operate like a small-town local business. We encourage career growth and personal development within our company. We are looking for individuals who can contribute to our business operations today and towards our...


  • Victoria, British Columbia, Canada Carson Automotive Group Full time

    Victoria Ford Alliancerequires a highly skilled Appointment Scheduling Professional to join our team. This is a full-time position located at our Business Development Centre in Victoria, BC.This position is responsible for a high volume of appointment phone calls. Previous reception experience would be considered an asset, although training would be...


  • Victoria, Canada VICTORIA HYUNDAI Full time

    Victoria Hyundai are looking to add a **Service BDC/Appointment Coordinator **to the Team! This job speaks to someone who is confident making phone calls and enjoys communicating. You must have a positive attitude and be able to think on your feet, be flexible and have customer satisfaction as your focus. Victoria Hyundai is looking for passionate people...


  • British Columbia, Canada PHSA Full time

    **Unit Clerk, Oncology Clinic** BC Cancer Provincial, BC As a collaborative member of the health care team, performs a variety of clerical duties related to the operation of the Program Area or Unit such as booking and coordinating appointments, diagnostic tests and procedures, processing clinician orders, preparing requisitions and reception duties....

  • Office Coordinator

    4 weeks ago


    Victoria, British Columbia, Canada IMM Recruitment Ltd Full time

    The role of an Administrative Support Specialist at IMM Recruitment Ltd involves the coordination of various tasks to ensure the smooth operation of the HR department. Responsibilities include arranging seminars and conferences, coordinating activities to meet organizational goals, and overseeing daily operations. Additional duties include scheduling...


  • British Columbia, Canada PHSA Full time

    **Unit Clerk, Ambulatory Care - Oncology Clinic** BC Cancer **What you’ll do** - Transcribe and process clinician orders by completing and forwarding requisitions for tests or services, using the electronic health record system to schedule; tests or services with the appropriate departments/processes; return appointments, appointments of various types...