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Senior Territory Manager

3 months ago

Hamilton, Canada AMS Retail Solutions Full time

RESPONSIBILITIES:

In addition to standard responsibilities assigned to all Appliance Territory Managers as outlined below, the Senior Appliance Territory Manager has additional essential responsibilities to include:

  • Perform projects and administrative work as assigned
  • Address issues/problems and support initiatives within the territory as required and/or assigned
  • Demonstrate professionalism and positive demeanor in performance of daily duties and lead by example
  • Other senior tasks as assigned

Ability to perform all essential responsibilities for Appliance Territory Managers to include:

  • Visit customers to service vendor products and perform sales and support services in assigned stores
  • Travel to customer locations and service vendor products and maintain product displays
  • Receive and respond to customer inquiries
  • Provide new product information including receiving customer feedback regarding vendor products and services
  • Support and provide product knowledge to customers by demonstrating equipment and providing product application training
  • Answer customer sales and technical questions
  • Resolve customer complaints in a timely manner
  • Facilitate sales, marketing and promotional campaigns by acquainting accounts with the latest sales techniques.
  • Resolve any customer and vendor differences
  • Assist with placing special orders
  • Place items on shelving units according to the plan-o-gram
  • Manage and maintain inventory levels, make adjustments as required
  • Attend and represent customer at trade / industry shows and training sessions as required.
  • Report weekly summary of hours, location and sales impact at retail.
  • Travel with designated Customer Manager and/or AMS Regional Manager when necessary
  • Comply with all Customer and AMS policies and procedures
  • Perform other related duties as assigned

MINIMUM REQUIREMENTS:

  • 100% Travel required which includes overnight stays
  • Ability to work varied hours/days as business dictates is required
  • Knowledge of Brand Name appliances required
  • Must be Microsoft Office proficient
  • Required to lift up to 50lbs, this may include lifting weight above shoulders as needed
  • Frequent standing, bending and twisting required
  • Excellent communication, presentation, written and technical skills required
  • Proof of valid driver’s license and insurance required (must meet company’s minimum requirements)
  • Provide excellent customer service to customers and vendors
  • HS diploma or equivalent required, college degree preferred
  • 2 years of vendor sales experience preferred
  • 1 year of field sales/customer service experience preferred

BENEFITS:

  • Vehicle Reimbursement Program
  • Company equipment
  • Comprehensive compensation for travel (hotel and meals)
EDUCATION
  • High School or better
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