Branch Manager

1 month ago

Hamilton, Canada FirstOntario Credit Union Full time

Why FirstOntario?

  • Competitive compensation packages
  • Top-tier health and wellness benefits, along with both a Health Spend Account ($500/yr) and a Personal Spend Account (up to $125/yr)
  • Up to $1000 per year towards professional development
  • Pension Plan
  • Company-wide Employee Volunteer program (Blue Wave Program)
  • Employee and Family Assistance Program
  • Exclusive banking benefits

Job Overview

The Branch Manager is accountable for leading a team of dedicated employees to create memorable experiences for existing and new members while ensuring efficient branch operations. You will focus on the end-to-end member experience to build and maintain incredible relationships with those who do business with us, while regularly coaching your team members to enable them to have confidence in what they do.

Role

  • Passionately run the branch as if it is your own franchise where trademark member experience takes place with every interaction and business results soar.
  • Regularly coach and provide feedback to your team members to enable them to have confidence in what they do, help them grow and drive to excel.
  • Focus on the end-to-end member experience to build and maintain incredible relationships with those who do business with us.
  • Lead your team to help our members meet their short and long term financial goals.
  • Steward digital and multichannel usage to meet members' needs.
  • Work to develop and implement an effective plan to keep 3rd Party Generated Business on the books and consolidate other products for these new members with FirstOntario.
  • Closely monitor and tightly maintain controls in accordance with policies to ensure operational integrity and perform credit quality functions.
  • Involve your team while you implement disciplined sales and services leadership processes and plans that deliver on member service and campaigns to support achieving annual financial targets.
  • Be on top of your budget responsibilities by monitoring expense activities and taking prompt corrective action as required.
  • Collaborate to collectively think of innovative ideas that drive business across the branch environment.
  • Build and utilize working relationships with internal business partners across the organization and external business contacts to support business goals.
  • Actively participate and encourage staff to join in community events as part of FirstOntario's overall commitment to Corporate Social Responsibility.
  • Utilize Lean methodology to streamline work processes and realize cost and resource efficiencies.
  • Be a change leader as FirstOntario continues to adapt to new and exciting ways of delivering business services.
  • Consider health & safety as a primary concern to ensure the overall well-being of your team and members.
  • Perform other duties as needed.

Requirements

  • Hold a post-secondary degree or diploma in business, finance, or economics or an equivalent combination of education and industry experience.
  • Have well-versed people management skills and possess a team building leadership style that is effective in coaching, developing, retaining and motivating a team to deliver on excellent service; experience supporting a unionized workforce is considered an asset.
  • Be knowledgeable in financial markets and interest rate yield/changes and how they affect their business and the Credit Union.
  • Strong sales management skills in setting and monitoring sales targets, plans, pipelines and activities.
  • Be analytical and detail-oriented when it comes to sales reporting, identifying trends and reviewing the way we deliver our services.

Interested in this role, but don't meet every requirement? We encourage you to apply We know from experience that a candidate doesn't need 100% of the qualifications listed to bring incredible value to our team. We're actively seeking diverse backgrounds and perspectives to help make FirstOntario better. At FirstOntario, inclusion, diversity, and equity aren't just "nice to have" - they're essential to our success.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know.

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