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Learning and Development Specialist
3 months ago
- Demonstrated expertise and knowledge of adult learning best practices and service delivery channels;
- Strong leader with excellent communication skills, orally and written, with a capacity to understand complex demographical differences to optimize education delivery;
- Strong aptitude for teamwork and a desire to work across departments, and externally, to achieve goals;
- A focus on high-quality service excellence, understanding best practices, measurements, and modern customer service practices;
- Embraces change management, innovation, and technology in the delivery of optimal programs.
- Support Leadership Team in the development, design, and execution of education programs to registrants;
- Provide leadership in development e-Learning programs, while ensuring all students can obtain the necessary educational requirements regardless of medium;
- Facilitate the development of additional study tools and resources to engage users.
- Lead and participate in the development, implementation and management of continuous education programs and opportunities to registrants;
- Manage third-party relationships associated with the infrastructure and ongoing delivery of education programs
- Facilitate and assist in development and maintaining of relationships with Ontario educational institutions associated with travel programs, including monitoring of institutional success in the delivery of consumer protection legislation;
- Facilitation of presentations for continuing education purposes, and to colleges and internal audiences
- Manage existing education curriculum, including study manuals and guides ensuring materials are current, maintained and updated as required;
- Manage exam banks, and associated processes, ensuing exams are current, secure, and administered fairly;
- Oversee budget and ongoing monitoring of education related revenues and expenses;
- Functional management of all education related policies, procedures and practices;
- Facilitate and monitor exam bank performance and post-exam survey responses and make appropriate adjustments and/or changes for enhancements;
- Other duties and special projects as required.
- University Degree and/or College Accreditation in education related studies;
- Experience in a regulatory environment desirable;
- CTDP (Certified Development & Training Professional) designation preferred;
- Proficiency in spoken and written French;
- Experience in design and development of eLearning curriculum;
- Demonstrated skill in written communication consistent with environments of students across multiple demographics, communities, including where English is a second language;
- Experience within a learning management system or similar with responsibility for broad-based education design and delivery;
- Strong analytical skills, including ability to identify and analyze emerging issues and trends;
- Demonstrated standard of professionalism;
- Possesses excellent communication skills, both written and verbal;
- Excellent organizational and interpersonal skills;
- Ability to use initiative and work independently and as part of the team;
- Proficient computer skills including Microsoft office, Word, Excel, Outlook applications;
- Knowledge of the Travel Industry Act, 2002, and the Ontario Regulation 26/05 desirable.