Application Support Specialist

2 weeks ago


Dartmouth, Canada J.D. Irving Full time
Reporting to the Applications Team Lead located in our Dartmouth office, the Application Support Specialist will support and maintain a variety of applications and platforms.

The Application Support Specialist is the main point of contact for technical expertise and support of the large-scale solutions. The successful candidate will also triage issues to internal support, vendors, or partners to ensure the solutions are operating effectively.

A day in the life:

Starting your day with your collaborative team in a daily huddle to gain alignment on shared and individual priorities, share wins, and get support with any issues.

You’ll then dive into the day's work Whether you're working to add value to business processes through implementation and enhancement of technology or to remove impediments, resolve issues and clear roadblocks you'll be working with a broad array of technologies, and diverse teams to improve the end user experience at JDI.

Along the way you'll zero in on opportunities to educate users, automate the mundane, perform root cause analysis, and improve processes; ensuring we're all better enabled to achieve our objectives day after day.

You can't wait to share the knowledge you've gained with the team

Your Main Focus:
  • Configure and test applications to meet business requirements and ensure core functionality is maintained and no bugs are present.
  • Monitor, diagnose, and resolve application issues reported by users.
  • Escalate critical issues to the appropriate team or vendor for resolution.
  • Communicate effectively with teammates and business users to provide efficient solutions and updates.
  • Document and maintain knowledgebase articles, procedures and best practices.
  • Collaborate with other support analysts, network analysts, security analysts and database administrators to improve product quality and drive solutions forward.
  • Upgrade software or interfaces for better performance and increased security posture.
  • Continually review the solutions and make recommendations to improve or maintain them.
  • Provide coaching and training to teammates and end users.
You Have:
  • A Bachelor's Degree in Computer Science or related field, or a combination of education and related experience (recent graduates welcome).
  • Knowledge of the software development lifecycle and configuration management.
  • Excellent problem-solving, analytical and communication skills.
  • Proficiency in SQL or Java programming language would be an asset.
You Are:
  • Proficient in the use of MS office products (Excel, Project, Words, PowerPoint).
  • A team player who is highly motivated to meet all deadlines and expectations.
  • A detail-oriented and a problem solver.
  • Flexible and able to adapt to changing dynamics.
  • Able to work with complex data systems and perform detailed analysis.
  • Able to travel to company locations as necessary for requirements gathering, end-user training, and implementation activities.
  • Eligible to obtain Canadian Government Security Clearance (CAN SECRET).
JDI IT : Who we are and what we offer

At JDI IT we believe that what people experience matters more than technology

With over 350 employees, we offer the opportunity to create real value by helping people and businesses work smarter. JDI IT supports the entire J.D. Irving Limited group of companies, which means we offer opportunities and experiences across a wide breadth of IT areas, businesses, and industries. From forestry, to transportation, to shipbuilding, we are working directly with our business counterparts to align their goals to continued advancements in IT. As a member of the JDI IT team, you will be a key player in enabling the business to win by overcoming obstacles and “getting it done”

We believe in the power of diverse teams and invest in continuous professional growth. We are seeking naturally curious change makers looking to join a collaborative and motivated team. Come help JDI IT Raise the Bar

Additional Information
  • Posting Date: Apr 4, 2024
Previous Job Searches

My Profile

Create and manage profiles for future opportunities.

My Submissions

Track your opportunities.

Disclaimer

Please be cautious of false employment offers from individuals or organizations posing as J.D. Irving, Limited.

J.D. Irving, Limited would never request money from job seekers, nor request personal information beyond what is required for a resume. We routinely report suspicious activities and accounts and we ask anyone who has received messages from a fraudulent account to do the same. If you have questions about the validity of an offer, please contact .

Similar Listings

Fleetway Engineering

Dartmouth, Nova Scotia, Canada

IT, Telecom & Internet

Requisition #: 24001667

JDI IT

Dartmouth, Nova Scotia, Canada

IT, Telecom & Internet

Requisition #: 24001556

JDI IT

Dartmouth, Nova Scotia, Canada

IT, Telecom & Internet

Requisition #: 24001930

J.D. Irving, Limited. All rights reserved. is a trademark of Irving Licensing Inc., used under licence.

An outstanding team dedicated to providing the best in products and service. #J-18808-Ljbffr

  • Dartmouth, Canada JDI IT Full time

    **Application Support Specialist** Location: Dartmouth, NS **We have an opportunity for you!** **A day in the life**: Starting your day with your collaborative team in a daily huddle to gain alignment on shared and individual priorities, share wins, and get support with any issues. You’ll then dive into the day's work! Whether you're working to add...


  • Dartmouth, Canada TigerTel Full time

    **Immediately hiring Part Time **Customer Support Specialists** **at TigerTel!** What is a Customer Support Specialist? Our technology allows us to be a virtual extension of our client's teams and to make a direct impact on their everyday operations. If you're a strong typist who loves customer service and talking to people, this is the position for you!...


  • Dartmouth, Canada Total Power Limited Full time

    **Customer Support Specialist** - **We Offer**_ - Competitive Salary - Medical & Dental Benefits Plans - Health Spending & Wellness program - Professional Growth & Development - Life Insurance - Employer RRSP Matching Program - Employee Assistance Program - Disability & Life Insurance **Summary** The Customer Support Specialist is a professional who excels...


  • Dartmouth, Canada Total Power Limited Full time

    **Summary** The Customer Support Specialist is a professional who excels in the coordination of activities to deliver excellent customer service. These activities include scheduling, excellent communication (with customers, technicians, and other internal staff), a sense of urgency, a high degree of organization to administer and maintain control of work in...


  • Dartmouth, Canada Welcome Housing and Support Services Full time

    _Job Description:_ Reporting to the Executive Director, the **Housing Manager** leads a team of housing supervisors and housing support workers and has the overall responsibility for all aspects of implementing the housing contracts. The Housing Manager ensures a level of excellence in service delivery particularly in the areas of case management, housing...


  • Dartmouth, Canada Fleetway Engineering Full time

    **TECHNICAL DATA SPECIALIST - DARTMOUTH, NS (HYBRID)** **We Are Fleetway!** We believe Canada’s maritime fleets need to be reliable and fit for purpose, with crews that are fully trained and supported. We work as a trusted technical partner during design, construction, in-service, and end of life. We are proud to deliver quality professional technical...


  • Dartmouth, Canada Halifax Regional Municipality Full time

    **Job Posting** The Collection Specialist leads financial stewardship with respect to administering & executing collections on $50M in accounts receivable balances.An expert in municipal revenue collection,under the direction of the Collections Supervisor,the Collection Specialist is responsible to collect outstanding taxes & other revenue due to HRM. The...

  • Energy Specialist

    Found in: beBee jobs CA - 2 weeks ago


    Dartmouth, Canada Energy Network Services Full time

    Salary: Energy Network Services (ENS) is a national, well-known and respected Application Engineering Management Company. We lead in the provision of innovative and cost-effective lighting and lighting controls services for improving energy performance for commercial, industrial, and institutional facilities in the private and public sectors. Our expertise...


  • Dartmouth, Canada Eastward Energy Incorporated Full time

    Eastward Energy is seeking a well-rounded individual to join our team as a **Specialist, Residential Energy **to support various activities within our Sales team. Reporting to the Director, Sales, the Specialist will support the securement of new residential revenue opportunities and be responsible for the following: - Prospects for, identifies, and manages...


  • Dartmouth, Canada Seaboard Transport Group Full time

    Founded over 55 years ago, the Seaboard Transport Group is a privately-held organization comprised of numerous transport brands across Canada and the United States. Seaboard is a recognized leader in the Bulk Truckload Industry and the recipient of numerous awards for Customer Service, Safety and Innovation. The Seaboard Transport Group of Companies has...

  • IT Support

    3 days ago


    Dartmouth, Canada BOYNECLARKE Full time

    **Why this role?** Do you enjoy engaging people and helping them succeed? Can you anticipate problems and proactively help people with tech matters? Are you methodical and detail-oriented? As an IT Support, you will work on maintaining and monitoring the computer systems and networks for our business. You will be tasked with solving complex technical...


  • Dartmouth, Canada EfficiencyOne Full time

    **Efficiency Specialist,** **(Homewarming)** **We transform the way people use energy.** **About EfficiencyOne** Our core values are Integrity, Innovation, and Partnership. EfficiencyOne is a leading efficiency enterprise. We work with a number of outstanding partners to supply cost-effective energy efficiency and carbon mitigation services in Nova Scotia...


  • Dartmouth, Canada Spar Marine Limited Full time

    Spar Marine Limited provides customized electrical solutions for all types of non-recreational vessels. We are experienced in all facets of marine electrical design, service, installations, modifications, and repairs. Incorporated and operating in Nova Scotia since November 1984, Spar Marine is a privately owned corporation. Over the past thirty-four years,...


  • Dartmouth, Canada Spar Marine Limited Full time

    Spar Marine Limited provides customized electrical solutions for all types of non-recreational vessels. We are experienced in all facets of marine electrical design, service, installations, modifications, and repairs. Incorporated and operating in Nova Scotia since November 1984, Spar Marine is a privately owned corporation. Over the past thirty-four years,...


  • Dartmouth, Canada Mackinnon & Olding Full time

    Job Posting Inventory Control Specialist, Full Time MacKinnon & Olding has an immediate opening for a full-time **Inventory Control Specialist **in its Procurement Department. This position offers 40 hours a week at our office in Dartmouth, NS. **RESPONSIBILITIES**: What you will do - Assist in planning activities that relate to inventory control - Ensure...

  • ERP Specialist

    4 days ago


    Dartmouth, Canada RADIX IT Consulting Full time

    Regular hours of work will be from Monday to Friday, with the ability to be available as needed when problems occur. **RESPONSIBILITIES** - Handle all IT, ERP and other issues related to phones/cell phones/internet in conjunction with external contractors and support. - Analyze and troubleshoot ERP system issues reported by end users. - Look for...

  • ERP Specialist

    2 weeks ago


    Dartmouth, Canada RADIX IT Consulting Full time

    **(REF: ENR 003)**: Regular hours of work will be from Monday to Friday, with the ability to be available as needed when problems occur. **RESPONSIBILITIES** - Handle all IT, ERP and other issues related to phones/cell phones/internet in conjunction with external contractors and support. - Analyze and troubleshoot ERP system issues reported by end users. -...


  • Dartmouth, Canada Thales Canada Full time

    Location: Halifax, CanadaIn fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.Position...

  • ERP Specialist

    Found in: Talent CA C2 - 1 week ago


    Dartmouth, Canada Hercules SLR Full time

    We are seeking an experienced ERP Specialist with a strong background in Prophet 21 to join our team. The ideal candidate will have extensive knowledge of the Prophet 21 system and will be responsible for optimizing and maintaining our ERP processes to improve business efficiency. We offer a comprehensive compensation and benefits package that includes:...


  • Dartmouth, Canada Thales Canada Inc., Defence and Security Full time

    Location: Halifax, Canada In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible. **Position...