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Bilingual Customer Service Representative

3 months ago

Milton, Canada Food Service Solutions Canada Full time

Provide simple customer quotes

Positive attitude

Food Service Solutions est l'un des principaux distributeurs d'équipements alimentaires pour l'industrie de la restauration au Canada. Notre objectif est d'améliorer la vie des chefs et des opérateurs en construisant des cuisines plus intelligentes. Nous sommes le principal distributeur d’équipement de cuisine commerciale au Canada. Notre équipe se consacre à fournir des solutions aux opérateurs et aux chefs grâce à la consultation, à l’idéation et à la mise en œuvre d’équipements.

Food Service Solutions Inc. a une ouverture immédiate pour un représentant du service à la clientèle bilingue. Nous recherchons une personne qui a l'esprit d'équipe, une attitude positive et est prête à faire un effort supplémentaire pour nos clients internes et externes. Ce poste relève du superviseur du service à la clientèle.

Responsabilités

Répondre aux appels entrants des directeurs régionaux des ventes (RSM), des clients et des concessionnaires

Saisie précise des commandes des clients à l'aide du système M@GIC

Fournir des informations rapides, courtoises et concises et/ou résoudre des problèmes avec un haut degré de professionnalisme

Présélectionner les clients des utilisateurs finaux et capturer les informations sur les prospects, qui sont ensuite transmises au RSM approprié pour le suivi.

Résoudre les problèmes en clarifiant la plainte du client : déterminer la cause du problème ; sélectionner et expliquer la meilleure solution pour résoudre le problème ; accélérer la correction ou l'ajustement ; faire un suivi pour assurer la résolution

Capacité à rester professionnel et courtois avec les clients internes et externes à tout moment

Collaborer avec l'équipe de vente pour répondre et dépasser les attentes du client en matière de service

Fournir aux RSM et aux clients des informations en temps opportun sur l'inventaire et les délais de livraison.

Fournir des devis clients simples

Aider RSM avec les devis des concessionnaires, en utilisant AutoQuotes

Doit être entièrement bilingue français/anglais à l'oral et à l'écrit

2-3 ans d'expérience en service client

Solides compétences Microsoft Office (Word, Excel, Outlook, PowerPoint)

Expérience de l'utilisation de Salesforce ou d'un CRM similaire préférée

Empathique

Prêt à faire un effort supplémentaire pour satisfaire nos clients internes et externes

Un joueur d'équipe capable de travailler en collaboration avec des collègues, mais aussi de travailler de manière indépendante

Grande attention aux détails

Excellentes compétences en communication

Capacité à prospérer dans un environnement en évolution rapide

Capacité à effectuer plusieurs tâches à la fois, à prioriser et à gérer le temps efficacement

Attitude positive

Diplôme d'études secondaires ou équivalent ; diplôme d'études collégiales minimum souhaité

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