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Senior Client Services Manager
2 months ago
When a multi-billion-dollar project is at stake, or an invaluable asset needs safeguarding, the crucial question is: who will you trust with your keys? For nearly 50 years, the answer for thousands of companies has been Securiguard. At Securiguard we make people feel safe. Beyond cutting-edge security and safety services, we provide leading-edge customer service, all while caring for our people, our community, and our environment.
Securiguard is looking for a Senior Client Services Manager - Healthcare Security who will lead our Healthcare Security vertical and manage our healthcare security contracts in Ontario. This role is pivotal in driving growth, developing strategic partnerships, and expanding our footprint in the healthcare sector. The ideal candidate will have a strong background in business development, a deep understanding of the healthcare industry, and proven expertise in security solutions.
The day to day:
- Understand your clients and lead from the front by being actively involved in all aspects of client relationship management to become their trusted security and safety solutions resource.
- Manage a book of business for strategic Healthcare accounts, delivering first class service delivery and contract compliance. Ability to spend significant time on site is expected
- Recommend/implement security solutions, coverage and risk-reducing strategies
- Ensure all contract and legislative requirements are being met.
- New Business start-ups and transition plan implementation
- Incident Response and Incident Command
- KPI Implementation and Reporting
- Identify and pursue new business opportunities, build a robust pipeline, and establish relationships with key stakeholders in the healthcare industry.
- Lead client negotiations, and close deals to achieve revenue targets and market share growth including the negotiation of increases and renewals with our existing client base.
- Conduct market research and competitive analysis to stay ahead of industry trends, emerging threats, and regulatory changes impacting healthcare security.
Knowledge:
- Legislation - Relevant government and security legislation in Ontario
- Security Operations - schedule management, Standing Orders preparation, security systems (CCTV/Access Control), Incident Reporting set-up and installation
- Financial - margin maintenance/improvement, Client/Site financial analysis, Spend Control
Here's what you need:
- Successful applicant must have a minimum of 3 years security experience in a supervisory or managerial capacity, or a combination of experience and relevant experience /education, in a health care environment.
- In-depth understanding of healthcare industry dynamics, regulatory requirements, and security challenges.
- Certified Healthcare Protection Administrator certification (CHPA) with IAHSS is an asset.
- Demonstrated success in building and leading teams; passion and high energy for people.
- Proven track record of excellence in client relationship management, problem solving and business development
- Experience in an operational setting involving the management and supervision of many staff members
- Strong communicator with assertive interpersonal skills and team player are critical to success.
- Security/Service professional with a proven management experience within the security industry, the public sector or armed services is an asset
- Strong management and leadership skills together with excellent communication, influencing, negotiating and engagement skills
- Sound judgment and decision-making skills, with a 'hands on', problem solving approach, able to remain calm under pressure and take control of incidents
- Experience of writing policy, standing order procedures, drafting reports, preparing business cases and compiling and adjusting duty rosters to meet shortfalls in staffing levels
- MS Office proficiency; Self-motivated; demonstrated ability to produce results while working independently; proven strong analytical and organizational skills; proven customer service skills required; sales and management training an asset; valid Class G ONTARIO Driver's License; access to or possession of vehicle for attending to all client sites
- Understands financial and cost drivers in the security industry
Who we are:
At Securiguard we believe in living and acting by our values: R.E.A.C.H.
Respect · Empathy · Accountability · Courtesy & · Honesty
We have proven expertise in deploying security and safety personnel in a variety of industries including Corporate, Retail, Property Management, Industrial, Aviation, Marine, Government, Educational, and Healthcare, and have the largest and highest accredited K-9 detection and screening division in Canada.
With the ability to service clients across Canada including major centers, small towns, and remote locations by air, land, or sea, our team of 4000+ strong security and safety professionals provide people with a feeling of safety by offering a comprehensive selection of security services and solutions.
We believe that diversity enables the company to grow towards a better future. Our mission, vision, and values enabled us to be the 2021 winners of Canada's Most Admired Corporate Culture and a finalist of the 2021 and 2022 Canadian HR Awards' Excellence in Diversity & Inclusion category.
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