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Officer, Annual Giving

2 months ago

Vancouver, Canada Kaizen Lab Inc. Full time

About the Organization

At Ronald McDonald House Charities British Columbia and Yukon (RMH BC), we envision a province where families stay close to their sick children. Today, 2 out of 3 Canadians live in a city or town without a children’s hospital. Our Mission is to give sick children the healing power of being together with family.

As a champion of family-centered care, we enable access to children’s hospitals by providing families with sick children accommodation, meals, and wellness programs that support their emotional and physical well-being.

In 1983, the first RMH BC House opened its doors in Vancouver with a 13-Bedroom House, and over the years, with an increase in demand for this essential service, construction of a new building was underway. In 2014, a 73-bedroom House was unveiled on the grounds of BC Children’s Hospital along with a new 2,000 sq. ft. RMH Family Room in Surrey Memorial Hospital. As the second-largest House in Canada and one of the largest in the world, RMH BC will continue to grow and meet the needs of families across BC and Yukon.

Our team is the backbone of our organization—serving our families, supporting volunteers and donors, and spreading awareness every single day.

About the Position

The Annual Giving & Stewardship Officer at Ronald McDonald House is responsible for leading the organization's annual fundraising campaigns, including the cultivation and stewardship of new and monthly donors. This role involves developing strategies to engage and retain donors, executing comprehensive fundraising initiatives, and supporting the overall growth goals of the Philanthropy team through detailed prospect research.

Key Responsibilities:

Annual Giving

  • Support RMH BC’s Philanthropy team leadership, recruiting and engaging new donors and raising funds to support our mission, specifically through the Annual Giving portfolio.
  • In collaboration with the Director, Donor Engagement and Director, Marketing & Communications help to plan, execute, and evaluate annual giving campaigns to meet fundraising targets.
  • Develop strategies to increase donor participation and retention, with a focus on monthly giving programs.
  • Cultivate relationships with existing monthly donors to ensure continued engagement and retention.
  • Develop and implement strategies to acquire new donors up to $5,000 annually.
  • Work with the Director of Donor Engagement and Director, Philanthropy on building a mid-level giving program.
  • Manage the acknowledgement and recognition processes for monthly donors to enhance their giving experience.
  • Ensure timely and personalized acknowledgment of donations.

Cultivation & Stewardship Support

  • Coordinate stewardship and recognition for donor programs such as Adopt-A-Room including systems in database for tracking and reporting.
  • Proactively build relationships with community stakeholders to advance the mission and fundraising goals of the organization.
  • Execute bi-annual “Thank-A-Thon program.
  • In collaboration with the Director, Donor Engagement and Director, Marketing & Communications develop and implement stewardship plans to maintain strong relationships with donors.
  • Organize donor recognition events and activities to show appreciation and inform donors about the impact of their contributions.
  • Conduct House tours to interested individuals and groups.
  • Support the team to ensure all information related to donor accounts is accurate and up to date in Raiser’s Edge; this includes regular data entry of information such as proposals, meeting notes and actions.
  • Integrate technology into all processes and develop tracking systems to increase efficiency and accuracy.
  • Use tools such as iWave (KindSight) and Raiser’s Edge (RE) to identify, research, and qualify potential major gift (MG) donors in collaboration with the Director of Philanthropy and the Manager of Corporate Partnerships.
  • In collaboration with Marketing and Communications, support the Philanthropy team with stewardship resources such as impact reports, briefing notes donor profiles etc.
  • Synthesize large amounts of quantitative and qualitative data into high-quality, well-written, digestible research documents (e.g., profiles, briefing notes) to inform fundraising and prospect strategies.
  • Provide high-level research using electronic database screening, constituent list segmentation, data mining, and constituency screening and rating, along with biographical, organizational, and financial sources, including online database services, internet websites, library, and government sources.

Job Specific Competencies and Skills

  • Alignment with the mission and values of Ronald McDonald House BC and Yukon
  • Ability to represent the House with a polished, positive, and professional demeanor and attitude.
  • Commitment to work collaboratively in a team environment with staff, volunteers, families, donors, and the public, in the best interest of families.
  • Excellent communication skills (oral and written), dealing with a range of stakeholders.
  • A natural multitasker, comfortable prioritizing and managing multiple projects and tasks simultaneously in order to meet competing deadlines.
  • Proactive, can-do attitude and willingness to jump in to help with other duties as required to support the team.
  • Demonstrated commitment to long-term relationship building with donors and volunteers.
  • Solid working knowledge of fundraising software (Raiser’s Edge) and strong administrative skills in Microsoft Office.
  • Ability to work a flexible schedule including occasional evenings and weekend, and occasional travel within the province.
  • Must have a valid BC Driver’s License and clean driving record with access to a vehicle as needed.

Experience and Educational Requirements

  • Minimum 3 years’ fund development experience, ideally within an Annual Giving portfolio
  • University degree, diploma, or relevant work experience in a related field
  • Experience in nonprofit organizations an asset
  • A commitment to established professional AFP standards

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Please note: all successful candidates will be required to undergo a vulnerable sector criminal record check.

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