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Voice Engineer

2 months ago

Richmond Hill, Canada Getimployed Full time

Job Title: Speech Analyst

Company Overview:

Are you enthusiastic about contributing to a successful and innovative company on the forefront of technology? Join us and be part of a dynamic team of 600 professionals across 14 offices in North America. Our commitment is to provide cutting-edge solutions, and our employees play a crucial role as ambassadors to clients and partners. Integrity, accountability, and skill are the cornerstones of our success.

Responsibilities:

  1. Analyze speech and text data to improve voice recognition and natural language understanding (NLU) models.
  2. Tune and annotate conversational bots, focusing on optimizing performance and user interaction.
  3. Develop and implement data visualization and modeling techniques to identify trends and patterns in speech data.
  4. Write and refine utterances for various scenarios to enhance the accuracy and naturalness of conversational models.
  5. Collaborate with the development team to assist in the integration and optimization of voice applications, such as Google Dialog flow.
  6. Utilize tools like JIRA and Confluence for project management and documentation.
  7. Conduct root cause analysis to address speech recognition issues and implement effective remediation plans.
  8. Maintain high standards of data annotation in multiple languages, with a focus on English and French, ensuring accuracy and relevance.

Desirable Skills:

  1. Minimum of 4 years' experience in data analysis, with a strong background in statistical analysis and data mining.
  2. Proficiency in machine learning and deep learning techniques applicable to speech analysis.
  3. Bachelor’s degree in Linguistics or a related field is highly desirable.
  4. At least 2 years' experience in conversational bot tuning and speech analysis, including speech repair and fine tuning of NLU systems.
  5. Experience with IVR applications and familiarity with voice application development.
  6. Native or professional proficiency in English and French; proficiency in Spanish is an additional advantage.
  7. Strong analytical skills with the ability to identify issues and implement strategic solutions.
  8. Excellent verbal and written communication skills.
  9. Highly self-motivated and capable of working independently as well as part of a team.

What's great in the job?

  1. A culture emphasizing consistent high performance, marked by a notable success rate in projects and significant year-over-year revenue growth.
  2. Opportunities for a growth mindset, including participation in certification programs, mentorship, talent investment initiatives, internal mobility options, and internship opportunities.
  3. Contributing to global impact by collaborating on impactful projects for esteemed global clients, actively shaping the future of the industry.
  4. An inclusive and welcoming multicultural environment that promotes openness, communication, and regular team-building events.
  5. Committed to social sustainability values, including initiatives focused on IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

What We Offer:

  1. Each employee has a chance to see the impact of their work. You can make a real contribution to the success of the company.
  2. Embrace adaptability and flexibility, recognizing that a dynamic and evolving workplace is key to staying competitive and responsive to change.
  3. Recognize and celebrate achievements, milestones, and exceptional contributions to create a positive and motivating work environment.

Are you interested in enriching your work experience? We need people like you, passionate and committed. If you want to join our team, please apply to this job posting.

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