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Salesforce Product Analyst
2 months ago
Role: Salesforce Product Analyst - CPQ/CLM
Location: Toronto, NS (Remote)
Type: Contract
Position Overview:
- As a Salesforce Product Analyst, you will play a crucial role in understanding and interpreting customer data to uncover needs and opportunities.
- This position involves working closely with Product Managers, Product Owners, and cross-functional Agile teams-including engineers and designers-to influence product strategies and ensure successful outcomes.
- Your insights will directly contribute to the development and refinement of products and services that meet both customer and business objectives.
Key Skill & Technology: Salesforce CPQ and CLM Mandate
Organization Overview:
- Business Technology connects people and technology to transform the future of work at Salesforce.
- Guided by our core values of Trust, Customer Success, Equality, Innovation, and Sustainability, we deliver business outcomes that fuel growth, drive competitive advantage, and empower our employees and customers globally.
- BT's scope stretches beyond traditional IT: We are also strategic partners, advocating for the best outcomes for our customers, always innovating, and helping to shape the future of work. We oversee technology strategy, Salesforce on Salesforce, customer and partner enablement, applications engineering, infrastructure, collaboration, enterprise operations, architecture, and program enablement.
- We are Customer Zero, the best example of Salesforce products delivered globally, at scale, sustainably.
Job Function/Day to Day:
- Working closely with our business stakeholders, Product Managers, and Product Owners to comprehend the business processes at a detailed level.
- Creating and owning user stories/business requirements documents as an outcome of the requirements gathering sessions and detailing out the user stories in the agile sprints for the scrum team to work upon.
- Attending daily stand-ups, story-pointing meetings, sprint planning, and retrospectives to ensure progress on requests and removal of blockers.
- Identifying business process improvements and opportunities for automation. Documenting work using flow charts, written descriptions, screenshots, and videos.
- Participating in roadmap planning, and identifying touch points in multi-cloud implementations.
- Applying knowledge, skills, and judgment to make decisions and resolve issues.
- Reacting to process and product-related questions and escalating issues to the correct team or to the management as necessary.
- As required, participating in the UAT and Go-Live process, including test planning, development of test scripts, test execution, and status reporting.
- Developing strong client relationships by building trust, rapport, and positive working relationships with both stakeholders and team members.
Specific Responsibility:
- Working closely with our business stakeholders, product managers, and engineers to comprehend the business processes at a detailed level.
- Creating and owning user stories/business requirements documents as an outcome of the requirements gathering sessions, and detailing out the user stories in the agile sprints for the scrum team to work upon. * Attending daily stand-ups, story-pointing meetings, sprint planning, and retrospectives to ensure progress on requests and removal of blockers. * Identifying business process improvements and opportunities for automation.
- Documenting work using flow charts, written descriptions, screenshots, and videos.
- Participating in roadmap planning, and identifying touch points in multi-cloud implementations.
- Applying knowledge, skills, and judgment to make decisions and resolve issues.
- Reacting to process and product-related questions and escalating issues to the correct team or to the management as necessary.
- As required, participating in the UAT and Go-Live process, including test planning, development of test scripts, test execution, and status reporting.
- Developing strong client relationships by building trust, rapport, and positive working relationships with both stakeholders and team members.
Required Qualifications:
- 5+ years of experience in enterprise software as a Product Analyst or Product Owner.
- 2+ years of experience within CPQ and CLM (Contract Lifecycle Management and Automation)
- 5+ years of experience working in and delivering product features within the Salesforce ecosystem
- Proven capability to understand business strategies and application objectives, and translate those requirements into effective implementation designs.
- Excellent written and visual communication skills, with the ability to clearly document requirements and process assets using text, diagrams, and videos.
- Clear verbal communicator, with the ability to effectively interact with the Business stakeholders to drive the discussion. Self-directed, with the ability to break down a complex process, assign actions, and manage progress toward a set timeline.
- Strong understanding of both business and technical requirements.
- Experience with agile methodologies and tools.
Minimum Requirements:
- 4+ Years of experience in enterprise software as an analyst or product owner. * Experience within CPQ and/or Contract Lifecycle Automation * Proven capability to understand business strategies and application objectives, and translate those requirements into effective implementation designs.
- Excellent written and visual communication skills, with the ability to clearly document requirements and process assets using text, diagrams, and videos.
- Clear verbal communicator, with the ability to effectively interact with the Business stakeholders to drive the discussion
- Self-directed, with the ability to break down a complex process, assign actions, and manage progress toward a set timeline
- Experience with delivering product features within the SalesForce ecosystem
Ideal Mindset:
- Encouragement. You will provide motivation, direction, and support to other members of the team.
- Problem Solver. You are creative but also practical in finding solutions to problems that may arise in the project to avoid potential escalations.
- Strong work ethic. You are a team player and lead by example.
