RESORTFEES - General Manager Muskoka

2 weeks ago


Bracebridge, Canada Great Blue Resorts Full time

Great Blue Resorts owns and operates 10 private resort lakefront properties located throughout Ontario’s cottage country. These properties offer outright ownership of beautiful pre-manufactured seasonal recreational cottages. Our resorts have full facilities including community areas, swimming pools, splash pads, multi-sports courts, playgrounds, and beaches.

ROLE OF A GENERAL MANAGER

The General Manager position in Great Blue Resorts is fundamental in the overall success of the business through the financial success of the assigned resort, while ensuring successful day-to-day operations and a clean, safe, and well-maintained resort. The position is key to owner relations and customer satisfaction and ensuring strong financial returns for investors.

Responsibilities/Accountabilities

The General Manager role is to ensure the maximum profitability of the resort while providing customer satisfaction through high standards of service. The General Manager achieves performance excellence through Revenue, People, Property, and Administration.

REVENUE

The General Manager’s responsibility includes but is not limited to the following:

  • Resort Revenue Generation: Supervision of planning, monitoring, marketing, execution, and assessment of all daily revenue generated on the physical resort property.
  • Marketing: Creating marketing campaigns to promote the resort’s brand and increase sales.
  • Budget Management: Understanding the resort budget and managing each section, contributing to annual budget through analyzing performance and setting revenue target expectations.
  • Expense Management: Careful management of all expenses related to the cost of goods sold and operating expenses of the resort.

PEOPLE

The General Manager works closely with HR Manager to continually recruit for the best candidates, uses existing SOPs while continually performing hands-on training, and evaluates performance to improve service efforts.

Team Management & Development

  • Recruiting and hiring new staff.
  • Training and coaching team members.
  • Conducting regular meetings with department leads to discuss business operations.

Property

The General Manager must strive to deliver a safe, clean, and well-maintained resort to our daily, weekly, and seasonal owners and guests through monitoring daily property checklists and critical property operational activities.

Administration

The General Manager is responsible for ensuring the accuracy and completion of all resort-related administration and paperwork, including Health & Safety requirements.

Work Environment

Our Resort General Managers typically work long hours, including evenings and weekends. They are on call 24 hours a day to deal with any problems that may arise and spend most of their time on the property.

Great Blue Resorts is committed to employment equity regardless of national or ethnic origin, color, religion, gender, sexual orientation, age, or disability. Great Blue Resorts welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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  • Bracebridge, Canada Great Blue Resorts Full time

    Great Blue Resorts owns and operates 10 private resort lakefront properties located throughout Ontario’s cottage country. These properties offer outright ownership of beautiful pre-manufactured seasonal recreational cottages. Our resorts have full facilities including community areas, swimming pools, splash pads, multi-sports courts, playgrounds and...

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