Inside Sales Coordinator
4 weeks ago
Reporting to the Inside Sales Leader, the Coordinator provides sales excellence and superior customer service to the organization by obtaining, analyzing and verifying the accuracy of sales orders & requested information in a timely manner. The Inside Sales Coordinator ensures that the Muskoka standard of service and customer satisfaction is maintained while supporting the sales team to achieve sales objectives.
NOTE: PLEASE APPLY THROUGH OUR CAREER PAGE. ISIT WWW.MUSKOKABREWERY.COM/PAGES/CAREERS
**Requirements**:
**Role Responsibilities**:
- Initiate the process to customer sales requests for orders, changes, including the maintenance of order/customer information files and communicates changes to the appropriate people/departments
- Prepare, generate and distribute daily sales orders and supporting documents to distribution department on-time and accurate
- Actively contact selected prospects to evaluate a potential partnership with Muskoka Brewery and share information/recommendation with territory manager
- Contact existing Muskoka customers for weekly orders, processes sales orders end to end. Responsible for actively ensuring the retention/stock levels of Muskoka Brewery’s customers which includes proactively contacting customers and/or territory manager
- Manage customer accounts to promote on-time payments, reconcile discrepancies, and keep payment information up to date, ensuring all communication is recorded
- Receive inquiries from and/or contacts other departments to resolve a variety of order-related issues/needs
- Contribute to the development and maintenance of standards, policies and procedures regarding customer service
**Requirements**:
- College diploma in Business Administration, or currently pursuing a post-secondary education in a related field
- A minimum of 2 years experience in a customer service B2B position
- Must work well under pressure, be able to juggle and prioritize many tasks simultaneously, Proficient in MS Office, particularly Excel
- Alcohol beverage selling experience direct to Hospitality industry is an asset.
- Strong data entry experience, Microsoft Dynamics NAV is an asset
- Energetic, motivated, enthusiastic and diligent.
- Customer focused and dedicated to exceeding the expectations of internal and external relationships
- You are Passionate: A strong passion for our great beer and the craft beer industry
- An Intrapreneur: We are looking for a team member that will own their role, eager to deliver results and uses the internal and external resources to learn and build on successes
- Authentic and Caring: Down-to-earth communication skills with a genuine presence.
**Work Environment**:
- This role is predominately available as remote work (working from home), with the requirement to be present at the brewery for training and meetings, must live in Ontario, Canada.
- Flexible hours are available
- Desk Office and brewery setting
**Benefits**
- Extended Healthcare Plan (Medical, Disability, Dental & Vision)
- RPP - Group RRSP
- Group Life - AD&D - Critical Illness Insurance
- Paid Time Off Benefits
- Work From Home - Flexible hours
- Training & Development
- Employee Discounts
- Bonus - Awards - Gifts
- Employee Assistance Program - Counseling
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