Director of Service Operations
4 weeks ago
PURPOSE
Develop the Service Department capacity for the entire organization to ensure customer satisfaction and maximize ROIC by optimizing service department processes. Collaborates with General Managers, Branch Managers, and Service Managers to grow service sales, manage staff, and organize workflow and budgets. Attracts, retains, and effectively engages department personnel.
KEY RESPONSIBILITY AREAS
- Collaborates with the executive to develop the vision for the company service department.
- Develops, maintains, and guides the execution of the service department's strategic business plan for the organization to grow billable service hours.
- Works collaboratively with service personnel to create and monitor annual service department goals and budget for the entire organization, in alignment with the organization’s financial and operational objectives
- Collaborates with Branch personnel to develop, communicate, enforce, and monitor effective service department processes to ensure customer satisfaction as well as service department performance.
- Monitors service department performance relative to labor sales, WIP, and expense control across the organization in line with the organization’s objectives
- Support and coach the branch management team on the development and improvement of WIP controls.
- Together with the Director of Service Support and Marketing team creates and facilitates the execution of the service department marketing plan including advertising, marketing, and promotional programs to grow labor sales for the organization.
- Review the organization’s customer satisfaction program to enhance and maintain customer relationships and training relative to service support.
- Supports branch personnel in the recruitment and development of service staff.
- Work in collaboration with the Director of Service Support and the Safety Manager to develop, promote, and assist in the implementation of Service Departments safety rules and protocols to ensure a safe work environment for all staff.
- Demonstrated outstanding Customer service and communications skills.
- Proven experience solving problems effectively.
- Experience using computer software such as Microsoft Office, Dealer Business System, and internet-based systems.
- Ability to self-manage.
- Ability to write and speak effectively to individuals and groups.
- Ability to analyze and interpret internal and external reports.
- Valid driver’s license required.
- 5 + years’ experience in Ag dealership operations with a technical or parts background
- Understanding of Work Order processing and understanding of Service Department metrics.
-
Service Operations Director
4 days ago
Swift Current, Canada Pattison Agriculture Full timePurposeThe Director of Service Operations will lead the development of the Service Department's capacity to ensure customer satisfaction and maximize Return on Investment (ROIC) by optimizing service department processes. This role will collaborate with General Managers, Branch Managers, and Service Managers to grow service sales, manage staff, and organize...
-
Service Operations Director
3 days ago
Swift Current, Canada Pattison Agriculture Full timePurposeThe Director of Service Operations will lead the development of the Service Department's capacity to ensure customer satisfaction and maximize Return on Investment (ROIC) by optimizing service department processes. This role will collaborate with General Managers, Branch Managers, and Service Managers to grow service sales, manage staff, and organize...
-
Director of Service Operations
4 days ago
Swift Current, Canada Pattison Agriculture Limited Full timePURPOSEDevelop the Service Department capacity for the entire organization to ensure customer satisfaction and maximize ROIC by optimizing service department processes. Collaborates with General Managers, Branch Managers, and Service Managers to grow service sales, manage staff, and organize workflow and budgets. Attracts, retains, and effectively engages...
-
Service Department Director
2 days ago
Swift Current, Canada Pattison Agriculture Limited Full timePurposeAt Pattison Agriculture Limited, we are seeking a highly skilled Service Department Director to lead our service department in delivering exceptional customer satisfaction and maximizing Return on Investment (ROIC) through optimized service department processes. This role will collaborate with General Managers, Branch Managers, and Service Managers to...
-
Service Department Director
2 days ago
Swift Current, Canada Pattison Agriculture Limited Full timePurposeAt Pattison Agriculture Limited, we are seeking a highly skilled Service Department Director to lead our service department in delivering exceptional customer satisfaction and maximizing Return on Investment (ROIC) through optimized service department processes. This role will collaborate with General Managers, Branch Managers, and Service Managers to...
-
Director of Service Operations
4 weeks ago
Swift Current, Saskatchewan, S0N, Swift Current region, Canada Pattison Agriculture Limited Full timePURPOSE Develop the Service Department capacity for the entire organization to ensure customer satisfaction and maximize ROIC by optimizing service department processes. Collaborates with General Managers, Branch Managers, and Service Managers to grow service sales, manage staff, and organize workflow and budgets. Attracts, retains, and effectively engages...
-
Service Operations Leader
3 weeks ago
Swift Current, Canada Pattison Agriculture Full timePurpose Pattison Agriculture seeks a dedicated Service Operations Leader to cultivate and enhance our service department's capabilities across the organization. This role is instrumental in driving customer satisfaction and maximizing return on investment (ROIC) by refining service department processes. The ideal candidate will collaborate closely with...
-
Office Operations Manager
2 weeks ago
Swift Current, Canada transportcity service ltd Full timeJob SummaryWe are seeking a highly organized and detail-oriented Office Administrator to join our team at Transportcity Service Ltd. As an Office Administrator, you will be responsible for providing administrative support to our office operations, ensuring the smooth day-to-day functioning of our business.Key ResponsibilitiesAdministrative Support: Provide...
-
Office Operations Specialist
4 weeks ago
Swift Current, Canada transportcity service ltd Full timeOffice AdministratorEducation: Secondary (high) school graduation certificateExperience: 1 year to less than 2 yearsKey ResponsibilitiesDevelop and assess new administrative processesAssign tasks to office support personnelSet work priorities and ensure compliance with procedures and deadlinesExecute administrative functions and assist in financial...
-
Retail Operations Supervisor
4 weeks ago
Swift Current, Canada transportcity service ltd Full timePosition OverviewAs a Retail Operations Supervisor at TransportCity Service Ltd, you will play a crucial role in overseeing daily store activities and ensuring a high standard of customer service.Key ResponsibilitiesStaff Management: Oversee and guide a team of employees, including apprentices and temporary staff.Task Delegation: Assign specific duties to...
-
Food Service Director
2 weeks ago
Swift Current, Canada K Motel Steakhouse & Family Restaurant Full timeAbout the RoleWe are seeking a highly skilled and experienced Restaurant Manager to join our team at K Motel Steakhouse & Family Restaurant. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring that our high standards of quality and customer service are consistently met.Key...
-
Manager, Business Management Operations
3 days ago
Swift Current, Canada Pattison Agriculture Limited Full timep>PURPOSEDevelop the Service Department capacity for the entire organization to ensure customer satisfaction and maximize ROIC by optimizing service department processes. Collaborates with General Managers, Branch Managers, and Service Managers to grow service sales, manage staff, and organize workflow and budgets. br/>KEY RESPONSIBILITY AREASCollaborates...
-
Customer Service Director
2 weeks ago
Swift Current, Canada Mark's Full timeAbout the RoleWe are seeking a highly motivated and experienced Assistant Manager to join our team at Mark's. As a key member of our leadership team, you will be responsible for leading our customer service and operations teams to deliver exceptional customer experiences and drive business results.Key ResponsibilitiesLead and develop a high-performing team...
-
Regional Service Manager
1 month ago
Swift Current, Canada Pattison Agriculture Limited Full timeTo fulfill Pattison Agricultures’ vision of GROWING, CONNECTING AND EVOLVING, we are looking for a Regional Service Manager to cover Regions 1 & 2. You would work with the location managers to optimize service operations to maximize return on investment. This position will report to the Director of Service Operations.ResponsibilitiesThis individual’s...
-
Regional Service Manager
1 month ago
Swift Current, Canada Pattison Agriculture Limited Full timeTo fulfill Pattison Agricultures’ vision of GROWING, CONNECTING AND EVOLVING, we are looking for a Regional Service Manager to cover Regions 1 & 2. You would work with the location managers to optimize service operations to maximize return on investment. This position will report to the Director of Service Operations.ResponsibilitiesThis individual’s...
-
Food Service Operations Manager
4 days ago
Swift Current, Canada K Motel Steakhouse & Family Restaurant Full timeJob SummaryWe are seeking a highly skilled Food and Beverage Service Manager to join our team at K Motel Steakhouse & Family Restaurant. As a key member of our management team, you will be responsible for overseeing the daily operations of our food and beverage services, ensuring exceptional customer experiences, and maintaining high standards of quality and...
-
Food Service Operations Manager
4 days ago
Swift Current, Canada K Motel Steakhouse & Family Restaurant Full timeJob SummaryWe are seeking a highly skilled Food and Beverage Service Manager to join our team at K Motel Steakhouse & Family Restaurant. As a key member of our management team, you will be responsible for overseeing the daily operations of our food and beverage services, ensuring exceptional customer experiences, and maintaining high standards of quality and...
-
Food Service Operations Manager
7 days ago
Swift Current, Canada K Motel Steakhouse & Family Restaurant Full timeJob SummaryWe are seeking a highly organized and detail-oriented Food Service Operations Manager to join our team at K Motel Steakhouse & Family Restaurant. As a key member of our management team, you will be responsible for overseeing the daily operations of our food service department.Key ResponsibilitiesFinancial ManagementBalance cash and complete...
-
Food Service Operations Manager
7 days ago
Swift Current, Canada K Motel Steakhouse & Family Restaurant Full timeJob SummaryWe are seeking a highly organized and detail-oriented Food Service Operations Manager to join our team at K Motel Steakhouse & Family Restaurant. As a key member of our management team, you will be responsible for overseeing the daily operations of our food service department.Key ResponsibilitiesFinancial ManagementBalance cash and complete...
-
Food Service Operations Manager
1 day ago
Swift Current, Canada K Motel Steakhouse & Family Restaurant Full timeJob SummaryWe are seeking a highly skilled Food and Beverage Service Manager to join our team at K Motel Steakhouse & Family Restaurant. As a key member of our management team, you will be responsible for overseeing the daily operations of our food and beverage services, ensuring exceptional customer experiences, and maintaining high standards of quality and...