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Swift Current, Canada Pattison Agriculture Limited Full timeJob Title: Director of Service OperationsPattison Agriculture Limited is seeking a highly skilled and experienced Director of Service Operations to lead our Service Department in delivering exceptional customer satisfaction and maximizing Return on Investment (ROIC) through optimized service department processes.Key Responsibilities:Collaborate with the...
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Service Operations Director
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Swift Current, Canada Pattison Agriculture Full timePurposeAs the Director of Service Operations at Pattison Agriculture, you will be responsible for developing the Service Department's capacity to ensure customer satisfaction and maximize Return on Investment (ROIC) by optimizing service department processes. You will collaborate with General Managers, Branch Managers, and Service Managers to grow service...
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Service Operations Director
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Swift Current, Canada Pattison Agriculture Full timePurposeThe Director of Service Operations will lead the development of the Service Department's capacity to ensure customer satisfaction and maximize Return on Investment (ROIC) by optimizing service department processes. This role will collaborate with General Managers, Branch Managers, and Service Managers to grow service sales, manage staff, and organize...
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Service Operations Director
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Swift Current, Canada Pattison Agriculture Full timePurposeThe Director of Service Operations will lead the development of the Service Department's capacity to ensure customer satisfaction and maximize Return on Investment (ROIC) by optimizing service department processes. This role will collaborate with General Managers, Branch Managers, and Service Managers to grow service sales, manage staff, and organize...
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Swift Current, Canada Pattison Agriculture Limited Full timeWednesday, August 14, 2024 PURPOSE Develop the Service Department capacity for the entire organization to ensure customer satisfaction and maximize ROIC by optimizing service department processes. Collaborates with General Managers, Branch Managers, and Service Managers to grow service sales, manage staff, and organize workflow and budgets. Attracts,...
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Service Operations Director
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Swift Current, Canada Pattison Agriculture Full timePurposeAs the Director of Service Operations at Pattison Agriculture, you will be responsible for developing and implementing strategies to optimize service department processes, ensuring customer satisfaction, and maximizing Return on Investment (ROIC). You will collaborate with General Managers, Branch Managers, and Service Managers to drive service sales...
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Service Operations Director
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Swift Current, Canada Pattison Agriculture Full timePurposeAs the Director of Service Operations at Pattison Agriculture, you will be responsible for developing and implementing strategies to optimize service department processes, ensuring customer satisfaction, and maximizing Return on Investment (ROIC). You will collaborate with General Managers, Branch Managers, and Service Managers to drive service sales...
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Service Operations Director
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Swift Current, Canada Pattison Agriculture Limited Full timeAbout UsPattison Agriculture Limited is a leading organization in the agricultural industry, and we are seeking a highly skilled and experienced professional to join our team as a Service Operations Director.Job SummaryWe are looking for a talented individual to lead our Service Department, driving customer satisfaction and maximizing Return on Investment...
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Service Operations Director
4 weeks ago
Swift Current, Canada Pattison Agriculture Limited Full timeAbout UsPattison Agriculture Limited is a leading organization in the agricultural industry, and we are seeking a highly skilled and experienced professional to join our team as a Service Operations Director.Job SummaryWe are looking for a talented individual to lead our Service Department, driving customer satisfaction and maximizing Return on Investment...
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Service Operations Director
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Swift Current, Canada Pattison Agriculture Limited Full time**Job Summary**Pattison Agriculture Limited seeks a highly skilled Service Operations Director to lead the Service Department in achieving customer satisfaction and maximizing Return on Investment (ROIC) through optimized service processes.**Key Responsibilities**Collaborate with General Managers, Branch Managers, and Service Managers to grow service sales,...
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Service Operations Director
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Swift Current, Canada Pattison Agriculture Limited Full timePURPOSEDevelop the Service Department capacity to ensure customer satisfaction and maximize Return on Investment (ROIC) by optimizing service department processes. Collaborate with General Managers, Branch Managers, and Service Managers to grow service sales, manage staff, and organize workflow and budgets. Attract, retain, and effectively engage department...
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Director of Service Operations
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Swift Current, Canada Pattison Agriculture Limited Full timePURPOSEDevelop the Service Department capacity for the entire organization to ensure customer satisfaction and maximize ROIC by optimizing service department processes. Collaborates with General Managers, Branch Managers, and Service Managers to grow service sales, manage staff, and organize workflow and budgets. Attracts, retains, and effectively engages...
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Service Operations Director
4 weeks ago
Swift Current, Canada Pattison Agriculture Limited Full timePURPOSEDevelop the Service Department capacity to ensure customer satisfaction and maximize Return on Investment (ROIC) by optimizing service department processes. Collaborate with General Managers, Branch Managers, and Service Managers to grow service sales, manage staff, and organize workflow and budgets. Attract, retain, and effectively engage department...
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Service Operations Director
2 weeks ago
Swift Current, Canada Pattison Agriculture Full timePurposeAt Pattison Agriculture, we are seeking a highly skilled Service Operations Director to lead our Service Department in delivering exceptional customer satisfaction and maximizing Return on Investment (ROIC) through optimized service processes. The ideal candidate will collaborate with General Managers, Branch Managers, and Service Managers to drive...
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Service Operations Director
3 weeks ago
Swift Current, Canada Pattison Agriculture Limited Full timeJob Title: Director of Service OperationsPattison Agriculture Limited is seeking a highly skilled and experienced Director of Service Operations to join our team. As a key member of our leadership team, you will be responsible for developing and implementing strategies to drive service excellence across our organization.Key Responsibilities:Develop and...
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Service Operations Director
3 weeks ago
Swift Current, Canada Pattison Agriculture Limited Full timeJob Title: Director of Service OperationsPattison Agriculture Limited is seeking a highly skilled and experienced Director of Service Operations to join our team. As a key member of our leadership team, you will be responsible for developing and implementing strategies to drive service excellence across our organization.Key Responsibilities:Develop and...
Service Department Director
2 months ago
Purpose
At Pattison Agriculture Limited, we are seeking a highly skilled Service Department Director to lead our service department in delivering exceptional customer satisfaction and maximizing Return on Investment (ROIC) through optimized service department processes. This role will collaborate with General Managers, Branch Managers, and Service Managers to drive service sales growth, manage staff, and streamline workflow and budgets.
Key Responsibilities
- Develop and execute the service department's strategic business plan to grow billable service hours, aligning with the organization's financial and operational objectives.
- Collaborate with service personnel to create and monitor annual service department goals and budget, ensuring customer satisfaction and service department performance.
- Work with Branch personnel to develop, communicate, enforce, and monitor effective service department processes, ensuring customer satisfaction and service department performance.
- Monitor service department performance relative to labor sales, Work-In-Progress (WIP), and expense control, ensuring alignment with the organization's objectives.
- Support and coach the branch management team on WIP controls and service department processes.
- Develop and execute the service department marketing plan, including advertising, marketing, and promotional programs, to grow labor sales.
- Review and enhance the organization's customer satisfaction program to maintain customer relationships and training.
- Support branch personnel in recruitment and development of service staff.
- Collaborate with the Director of Service Support and Safety Manager to develop, promote, and implement Service Department safety rules and protocols.
Critical Capabilities
- Demonstrated outstanding customer service and communication skills.
- Experience using computer software such as Microsoft Office, Dealer Business System, and internet-based systems.
- Ability to self-manage.
- Valid driver's license required.
Desired Experience and Qualifications
- 5+ years' experience in Ag dealership operations with a technical or parts background.
- Understanding of Work Order processing and service department metrics.
